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    Pre-Sales Engineer - Miami, United States - Fireminds Operations Limited

    Fireminds Operations Limited
    Fireminds Operations Limited Miami, United States

    4 days ago

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    Description

    Job Description

    Job DescriptionSalary:

    Functions and Tasks:

    • Work and collaborate with the sales or account team by acting as technical expert in customer presentations.
    • Help customers draw up requirements and select the correct products and services.
    • Respond to customer queries either in person, over the phone or by email.
    • Assist with technical questions or concerns during the sales process and participate in the initial portion of the project specification process.
    • Determine the technical requirements to meet client goals and act as liaison between the organization's sales/business development and engineering groups.
    • Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
    • Prepare and track all proposals sent to customers and register in system.
    • Coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.
    • Support Project Managers in the provisioning and implementation of services.
    • Support Product Development Team in the testing of new services or products.
    • Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.
    • Follow up with customers on decision making process of proposals and solutions implementation.
    • Flag situations that could potentially become problems and investigate.
    • Meets assigned targets for profitable sales grow thin assigned product lines, market areas, channel, or teams supported.
    • Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.

    Relationship Management:

    • Internal – Sales Executives, Account Managers, Project Managers, IT Support, Provisioning, Procurement, Developers, Product Development, Management Team
    • External – Customers, Providers, Vendors

    Team Management:

    None

    Responsibilities:

    Hierarchical responsibilities:

    • Headcount resources: none
    • External resources: none
    • Consultancy services: none

    Economical responsibilities:

    • Sales targets

    Qualifications:

    • Bachelor's degree or a combination of education and experience in engineering, information systems, or business administration
    • Five years of industry experience, including two or more years in sales engineering or consulting
    • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
    • Attention to detail, plus analytical and problem-solving capabilities
    • Positive, service-oriented personality
    • Willingness to travel and work extra hours
    • Knowledge of network protocols, hardware and security products.
    • Proficient knowledge in VOIP/Hosted PBX systems.
    • Strong knowledge of Cloud Services, Office 365, Azure, AWS, etc.
    • Understanding of network architecture, and experience in performing network operations.
    • Working knowledge of information technology, systems implementation and integration and service delivery.
    • Ability to explain technical concepts to non-technical users.
    • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
    • Must demonstrate an ability to multitask and change directives at a moment's notice.
    • Be passionate about technology and proud of his/her work.
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