- Health, Dental, and Vision Insurance
- Retirement Savings Plan
- Paid Time Off
- Employee Discounts
- Training and Development Opportunities
- Greet and assist customers in a friendly and professional manner
- Schedule service appointments and communicate with customers regarding their vehicle's service needs
- Review and explain service recommendations to customers, including cost estimates and timelines
- Coordinate with the service technicians to ensure timely completion of service and repairs
- Communicate any updates or delays to customers in a timely manner
- Maintain accurate and detailed records of customer interactions and service transactions
- Provide excellent customer service and address any concerns or complaints in a professional manner
- Consistently meet and exceed service goals and customer satisfaction metrics
- Stay informed about Mercedes Benz products, services, and promotions
- Adhere to all dealership policies and procedures, including safety and compliance standards
- High School Diploma or equivalent, some college or automotive training preferred
- Previous customer service experience, preferably in the auto industry
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in computer and software applications
- Ability to work in a fastpaced and everchanging environment
- Knowledge of Mercedes Benz vehicles and products is a plus
- Valid driver's license and a clean driving record
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Service Advisor - North Haven, United States - Mercedes Benz of North Haven
Description
Job Description
Job DescriptionJob Summary:
Mercedes Benz of North Haven is seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor.
As a Service Advisor, you will have the opportunity to interact with customers on a daily basis, provide excellent customer service, and help ensure that their Mercedes Benz vehicles are well-maintained and operating at their best.
This is an individual contributor role with a competitive salary ranging from $65000 to $100000 per year.Compensation &
Benefits:
Salary:
$65000 to $100000 per year
Benefits:
Responsibilities:
Requirements:
EEOC Statement:
Mercedes Benz of North Haven is an equal opportunity employer and values diversity at all levels of the organization.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing an inclusive and welcoming environment for all employees.
