- Address users in a friendly, courteous, and professional manner at all times.
- Answer, evaluate and prioritize incoming voice and electronic customer requests.
- Document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks.
- Manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables.
- Load and configure the company standard image on all new and existing computers.
- Assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system.
- Adhere to all company and operations support policies, procedures, and standards.
- Advise and instruct end users on the necessary activities to achieve solutions and minimize call back.
- Answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network.
- Install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware.
- Call hardware and software vendors to request service regarding defective products.
- Participate in on-call rotation as assigned.
- Perform additional assignments per supervisor's direction.
- Minimum associate degree with computer science major and 1 - 2 years experience that is directly related to IT specific duties and responsibilities
- Minimum of 6 months experience in an IT Support Role.
- Credentials preferred.
- Must be a customer service minded professional.
- Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
- Must possess excellent communication, interpersonal, organizational, and problem-solving skills.
- Post-offer drug/alcohol screen and physical evaluation and background check.
- Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards.
- Maintain a current valid Louisiana Driver's license.
- Meet Operations Support customer service standards.
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. (Proficiency in Chromeleon and Sample Manager preferred.)
- Applicant/employee must not pose a direct threat to the health or safety of others in the workplace.
- Location: office environment and/or industrial maintenance and construction sites
- Mobility Barriers to Access Job Site: uneven ground level; obstructed pathways; stairs
- Climatic/Environmental Conditions at Job Site: predominately outdoor climate; may be exposed to extreme hot or cold weather, excessive humidity, rain, etc.; various noise levels caused by tools, machinery, equipment, etc.
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IT Support Technician - St Gabriel, United States - Turner Industries
Description
Turner Industries Group is looking for an IT Support Technician for work in St. Gabriel, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner.
Performs basic problem solving and assistance on various lab software applications and hardware systems for Quality laboratory users. Utilizes basic technical knowledge to support Quality IT initiatives and provide first-level technical IT support to install, maintain, test, and repair systems and networks. Resolves routine technical problems related to Quality lab software and hardware systems. This is an entry level IT position providing support for the Quality department for the St. Gabriel and Omaha sites. After hours support on both nights and weekends may be required.
Functional Requirements:
Qualification Standards:
Physical Involvement:
Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction.; typing/data entry
Mental Involvement:
May be required to do the following: follow set procedures and standards; follow oral/or written directions; knowledge of federal, state and company standards and regulations; ability to read and write; ability to recognize and report safety hazards etc.; applying basic mathematical skills; comparing and understanding differences in the size, shape and form of lines, figures and objects; ability to communicate with others effectively; ability to work in a team and get along with others; ability to learn new tasks; remember processes, maintain focus, and complete tasks; ability to remain calm under pressure; manage time and expectations across multiple projects; ensure that work is done in a consistent manner and in compliance with directions
Work Environment Factors:
Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.
SPECIAL WARNING: PLEASE BE AWARE THAT YOU WILL NOT HAVE TO PAY FOR THIS DRUG/ALCOHOL TEST. PLEASE DO NOT SEND MONEY OR ANYTHING OF VALUE TO PERSONS WHO STATE THAT YOU HAVE TO PAY ANY AMOUNT OF MONEY OR GET A DEBIT/CASH CARD FOR PURPOSES OF THE DRUG/ALCOHOL TEST. IF YOU HAVE ANY QUESTIONS ABOUT THIS, PLEASE CONTACT OUR HIRING OFFICE AT -INDUSTRIES.COM BEFORE AGREEING TO PAY FOR A DRUG/ALCOHOL TEST
