- Perform comprehensive installation and setup of computers, peripherals, and related equipment, ensuring optimal functionality within a Windows environment.
- Configure and support a range of software, including Adobe Creative Cloud, Microsoft Office suite and Windows operating systems, along with other essential packaged applications.
- Offer comprehensive support for mobile devices, including both Android and iOS platforms. Troubleshoot issues, configure applications, and ensure seamless integration with our enterprise systems to enhance user mobility and productivity.
- Apply break/fix expertise to promptly resolve hardware malfunctions and software discrepancies, maintaining system integrity and user productivity.
- Deliver expert technical support through various channels such as telephone, remote access tools, and onsite visits, ensuring swift and accurate problem diagnosis and resolution.
- Utilize advanced troubleshooting techniques and customer service skills to provide end-users with solutions and guidance, enhancing their computing experience.
- Provide expert Audio/Visual support for a diverse range of programs. Set up, test, and manage A/V equipment to deliver high-quality sound and visuals that enhance presentations and events.
- Actively support meetings, conferences, and events as needed. Coordinate technical requirements, ensure equipment functionality, and provide on-the-spot troubleshooting to ensure smooth operation of all events.
- Install and configure peer-to-peer networking and telecommunications hardware, including switches, routers, wireless access points, and handheld devices, to maintain robust connectivity.
- Conduct equipment assessments to determine the needs for network infrastructure upgrades and expansions, ensuring reliable and secure data transmission.
- Maintain clear and effective communication with users, team members, and the supervisory chain to facilitate information flow and collaborative problem-solving.
- Document all service requests and incident reports with precision, creating a valuable knowledge base for future reference and continuous improvement.
- Research and evaluate the latest computing equipment and software to guide informed purchasing decisions, staying ahead of technological advancements.
- Collaborate with IT colleagues to develop and deliver comprehensive technical training to end-users and peers, fostering a knowledgeable and self-sufficient user base.
- Manage and coordinate field operations across south central Louisiana, including potential overnight travel, to provide on-site technical support and ensure consistent service delivery throughout the area.
- A bachelor's degree in a related field.
- At least one year of experience in systems installation, configuration, and maintenance.
- At least one year of experience with Windows 10/11 and Microsoft Office.
- Experience supporting a range of software, including Adobe Creative Cloud and Microsoft Office suite.
- Familiarity with mobile device support for both Android and iOS platforms.
- Basic understanding of networking principles and equipment (switches, routers, wireless access points).
- Adept at managing time efficiently, prioritizing tasks effectively.
- Ability to perform physical tasks and lift up to 50 lbs.
- Valid driver's license and personal vehicle for business travel (travel allowance provided).
- Bachelor's degree in computer science, information systems, or related field.
- At least two years of experience in a technical support role with a strong focus on systems installation, configuration, maintenance, and problem resolution.
- At least two years of experience with Windows 10/11 and Microsoft Office.
- Proven track record of providing Audio/Visual support for various programs and events.
- Experience coordinating technical aspects of meetings, conferences, and events.
- Advanced knowledge of networking and telecommunications hardware.
- Relevant industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified Professional (MCP).
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IT Support Field Technician - St Gabriel, United States - Louisiana State University
Description
All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.
Job Posting Title:
IT Support Field Technician
Position Type:
Professional / Unclassified
Department:
LSUAG IT - IT Support (Andrew J Garcia
Work Location:
St. Gabriel Office Building
Pay Grade:
Professional
Job Description:
Work Location: South Central Louisiana, Baton Rouge, LA
Position Description:
We are seeking a dedicated Information Technology Support Field Technician to join our team at the LSU AgCenter. This role is pivotal in maintaining the technological backbone of our operations. You will be responsible for a wide range of activities from installation to troubleshooting, ensuring our staff has the tools they need to excel.
We are looking for a self-motivated individual with an exemplary work ethic. The ideal candidate will be adept at managing their time efficiently, prioritizing tasks effectively, and demonstrating initiative in all job responsibilities.
Key Responsibilities:
Systems Installation, Configuration, and Maintenance:
Application Deadline: May 13, 2024, or until a suitable candidate is identified.
Date Available: Upon successful completion of the onboarding process.
Application Procedure: Apply online at (or through Workday for internal applicants) by attaching files containing a letter of application, curriculum vitae, official university transcripts, and three letters of reference. Paper, faxed or e-mailed application materials will not be accepted, except that in lieu of attaching the reference letters online, they may be sent directly to:
IT Support Search Committee
LSU AgCenter Information Technology
241 Knapp Hall
Baton Rouge, LA 70803
Email :
Website :
The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. An Equal Opportunity Employer.
Additional Job Description:
Competencies:
None
Special Instructions:
Service Technical Representative - Data Processing/Computer Services
Posting Date:
April 29, 2024
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment.
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
About the LSU Agricultural Center:
The LSU AgCenter, is one of eight campuses within the broader LSU enterprise (LSU System). The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state. The AgCenter is headquartered in Baton Rouge and has 12 "on campus" academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish. For more information, visit the AgCenter's website at
The LSU Agricultural Center is an Equal Opportunity Employer and SAME Agency:
The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. The AgCenter is committed to fostering an environment of inclusion, respect, and appreciation of differences in individuals. The AgCenter is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.
HCM Contact Information:
Questions or concerns can be directed to the LSU AgCenter Human Resources Management Office at or emailed
