AGPA/SSA - VoteCal Team Help Desk - Sacramento, United States - State of California

State of California Sacramento, United States

3 weeks ago

Description

The Secretary of State's Office, Elections Division is seeking to recruit one (1) qualified permanent, fulltime Associate Governmental Program Analyst position. The Secretary of State will consider the Staff Services Analyst classification for purposes of recruitment. The department will also consider a Training and Development (T&D) assignment for purposes of recruitment. Candidates that complete a successful T&D assignment may be transitioned into the formal classification without the need to re-compete for the position.

This is an exciting opportunity to join a dynamic team of professionals who work closely with 58 county elections officials, other state departments, and software contractors on the statewide voter registration database, VoteCal. This is an excellent opportunity to be involved in the election process

The incumbent will serve on the VoteCal help desk team, which provides daily support to county elections officials and voters in California. Daily activities can include, but are not limited to, responding to inquiries from county elections officials related to using VoteCal to perform voter registration list maintenance and data verification, providing excellent customer service and technical assistance to ensure compliance with state and federal laws while doing so. The incumbent will also assist the county elections officials in resolving issues related to individual voter records, system performance, and data quality. The incumbents will utilize the reporting tool in the VoteCal system to generate reports used for data analysis, list maintenance processing, investigations referrals and ad hoc data requests. The incumbent will also participate in the development, implementation, and testing of system security and safeguard procedures, emergency assistance at critical election deadlines, and ongoing testing with counties, other California state departments, and various vendors. The incumbent will assist in monitoring county elections officials' compliance with respect to program participation, county performance, and timely resolution of data exceptions, monitor system version control and oversee system testing with counties, vendors, and stakeholders. Additionally, the incumbent will provide critical support to the counties during primary, general, and special elections.

Desirable Qualifications:

Ability to explain complex, technical processes in easily understood terms, both verbally and in writing.
Ability to analyze, research, and resolve complex issues.
Ability to analyze and appropriately apply current laws, rules, policies, and procedures.
Ability to work independently with excellent follow-through on tasks and assignments.
Effective organizational skills to ensure completed staff work in a variety of assignments.
Aptitude for working under pressure to meet tight deadlines.
Strong verbal and written communication, including grammar, spelling, and proofing.
Strong computer skills, interest in electoral processes, and/or software development and maintenance are helpful, but not required.

Statement of Qualifications:

Applicants must submit a Statement of Qualifications detailing how he/she meets the desirable qualifications listed in the "Desirable Qualifications" section above. The Statement of Qualifications must be no more than two (2) pages typed, using business professional font, font size, and formatting. Applications submitted without a Statement of Qualifications will not be considered. Resumes are optional and will not be accepted in lieu of a Statement of Qualifications.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position provides telework opportunities based upon the agency's telework policy and business needs.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
STAFF SERVICES ANALYST

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details Job Code #:
JC

Position #(s):

Working Title:
AGPA/SSA - VoteCal Team Help Desk

Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5, $7,114.00

Shall Consider:
STAFF SERVICES ANALYST
$3, $5,916.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
The Office of the Secretary of State (SOS) consists of nearly 600 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity.

Located in downtown Sacramento, the SOS building is within walking distance to a variety of eateries and amenities. Light Rail, State Capitol, Downtown Commons (DOCO), and Golden 1 Center, just to name a few. Conveniently located in the SOS building, the Gold Rush Grille offers delicious daily specials for breakfast or lunch and is open to the public. Our on-site childcare incorporates programs for children six weeks to five years old. Priority waitlist access and special discounted rates are available for SOS employees.

For more information about the SOS, please visit .

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/15/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State
Attn: Paul Parham
th St - 4th Floor - Suite 475

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

th St - 4th Floor - Suite 475

Sacramento , CA 95814
Please drop off applications at the 1st floor lobby rotunda.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications - Please submit your Statement of Qualifications as indicated above.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Please see the "Desirable Qualifications" listed above.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Paul Parham

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Ashley Boyer

California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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