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    Outreach and Support - Phoenix, United States - SA Technologies Inc

    SA Technologies Inc
    SA Technologies Inc Phoenix, United States

    2 weeks ago

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    Description

    Job Description
    Role:
    Outreach and Support Specialist-1267

    Estimated Duration: 6+ Months

    Location:
    Phoenix, AZ

    Position Description
    The Client seeks an experienced Outreach and Support Specialist to assist refugees and other Office of Refugee Resettlement (ORR) eligible beneficiaries in achieving economic self-sufficiency and integrating into Arizona communities


    Responsibilities include:

    • Collaborating with employment and case management teams
    • Identifying and partnering with community stakeholders and employers
    • Conducting outreach, recruitment, and onboarding for employers and clients
    • Traveling to employer sites, stakeholder offices, and client locations
    • Assisting with program intake, enrollment, and coordination of caseloads
    • Conducting client progress assessments at designated intervals
    • Providing case management and employment services, including job coaching, skills development, and employment placement
    • Addressing cultural and linguistic barriers to employment
    • Collaborating with various stakeholders, contractors, and community organizations
    • Providing technical assistance on employment and case management services
    • Ensuring compliance with federal and state regulations
    • Coordinating resources and cooperating with other departments and divisions
    • Analyzing data to track program and client performance
    • The ideal candidate will possess strong analytical, interpersonal, and communication skills, along with experience in program development, community engagement, and refugee resettlement.
    Skills Required
    Developing, managing, and promoting employer and community stakeholder partnerships

    Assisting and managing cases, establishing and maintaining control over case plans, schedules, timetables, priorities, and agendas

    Elicit information and gain insights into clients and their families through the interview process

    Strengths-based job development for limited English proficient individuals and those coping with the effects of conflict, oppression, and persecution.

    Counseling and interacting with refugee families in the context of the program.

    Communicating verbally and in writing.

    Establishing and maintaining work relationships with the population served.

    Oral and written communication.

    Interpersonal relations and cross-cultural communications.

    Client evaluation.

    Using a variety of computer software packages (e.g., Excel, Word, databases, PowerPoint, Google Suite, etc.)

    Ability to:
    Skills Preferred
    Oral and written communication, interpersonal relations, public speaking, and cross-cultural communications

    Assist with research, programmatic/fiscal data analysis, and evaluation in generating regular and ad hoc reports

    Tracking funding and resource development

    Multi-party program implementation

    Provide strengths-based employment and case management for limited English proficient individuals and those coping with the effects of conflict, oppression, and persecution; provide culturally and linguistically appropriate services to refugees

    Group facilitation

    Using a variety of computer software packages (e.g., Excel, Word, databases, Access, PowerPoint, Google Suite, etc.)

    Experience Required
    At least four years of experience implementing mission-driven programming related to workforce development, employment services, direct employment or case management, or other related fields

    "Systems thinking" approach to organizing data, processes, and people, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

    Fluency in a second language is a plus (please indicate on your resume).

    Experience Preferred
    At least four years of experience implementing mission-driven programming related to workforce development, employment services, direct employment or case management, or other related fields

    "Systems thinking" approach to organizing data, processes, and people, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

    Fluency in a second language is a plus (please indicate on your resume).

    Education Required

    Preferred:

    bachelor's degree from an accredited college or university and two years of workforce development experience; OR an associate's degree from an accredited college or university and four years of workforce development.

    Education Preferred

    Preferred:

    bachelor's degree from an accredited college or university and two years of workforce development experience; OR an associate's degree from an accredited college or university and four years of workforce development.

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