- 6-month contract
- Handle incoming calls and transfer them to the appropriate departments or personnel.
- Respond promptly and professionally to emergency codes, following established protocols.
- Page physicians and medical staff as required, ensuring clear and concise communication.
- Maintain accurate call logs and records of all communications.
- Assist callers with inquiries, providing exceptional customer service at all times.
- Collaborate effectively with other departments to ensure seamless communication and coordination.
- Call center experience (preferred).
- Familiarity with Epic or other EMR systems (preferred) or any EMR exposure.
- Strong customer service skills (required).
- Proficiency in computer operations (required).
- Quick learner with the ability to grasp complex procedures and systems quickly.
- Ability to remain calm and composed under pressure, especially during emergencies.
- Punctuality and reliability are essential.
- Medical record experience or exposure is beneficial.
- Maintain a high level of professionalism in all interactions.
- Dental insurance
- Health insurance
- Vision insurance
- 8 hour shift
- Monday to Friday
- Night shift
- Can you work 3rd shift? (9:30pm-6:00am)
- High school or equivalent (Preferred)
- Call center: 2 years (Preferred)
- Customer service: 3 years (Preferred)
- Healthcare: 1 year (Preferred)
- Louisville, KY (Preferred)
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Louisville, KY (Preferred)
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Call Center Representative - Louisville, United States - Medasource
Description
*Telecom Operator (3rd Shift)*Job Description*:
As a Telecom Operator, you will be responsible for efficiently handling and transferring calls for all Norton Hospital locations. Additionally, you will play a crucial role in responding to emergency codes and paging physicians via phone.
*Key Responsibilities*:
Job Type:
Full-time
Pay:
$ $23.00 per hour
Benefits:
Schedule:
Education:
Experience:
Location:
Shift availability:
Ability to Commute:
Location:
In person
Call Center Representative professionals in Louisville
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