- Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.
- Perform system tests with technicians and customers.
- Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
- Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment
- Utilize several software programs to upload and download essential data to alarm program boards.
- Edit and maintain video router information.
- Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.
- Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.
- Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.
- Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.
- Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.
- Remote arm and disarm customer panels.
- Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.
- Assist customer with arming, disarming, and pin number changes over the phone.
- Handle confidential customer paperwork & emails.
- Process and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.
- Move files electronically to the new file retention system
- Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems.
- Perform all database functions after hours, as it becomes necessary.
- Take care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.
- Monitor and protect integrity of UL & ULC requirements for security facility.
- Process customer correspondences, account files, and authorized personnel records for each monitored location.
- File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate.
- Participate in associate team meetings, providing feedback to the appropriate management staff.
- Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork
- Perform other function as required for successful operation of the organization.
- High School diploma or equivalent required, Associates degree preferred
- 3-5 years of work experience
- Skilled in process documentation, project tracking, and prioritization
- Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
- Exceptional customer communication skills
-
System Specialist
6 days ago
Safe Foods Charlotte, United StatesWHO YOU ARE: · Are you a hands-on problem solver with a passion for cutting-edge technology? We are in search of a dedicated System Specialist to join our talented team. As a System Specialist you will be the face of our organization, providing exceptional on-site support to our ...
-
Systems Specialist
1 week ago
FCX Performance, Inc Charlotte, United States Full time· Essential Duties & Responsibilities: · Leads Systems Engineering projects for customers in the region: SCADA Systems, PLC Programming, AutoCAD Electrical, Industrial Networking, Systems Calibration as needed to resolve customers' problems and or integrate control functionality ...
-
BGSF Huntersville, United StatesOur client in the manufacturing industry is seeking an HRIS & Workforce Analysis Specialist to support their team asap on contract basis. This person will design and maintain the HRIS in support of the organizations data management and reporting needs. This is an onsite contract ...
-
BGSF Huntersville, United StatesOur client in the manufacturing industry is seeking an HRIS & Workforce Analysis Specialist to support their team asap on contract basis. This person will design and maintain the HRIS in support of the organizations data management and reporting needs. This is an onsite contract ...
-
Information Systems Specialist,
3 weeks ago
Charlotte Country Day School Charlotte, United StatesPosition Title: Information Systems Specialist · DEPARTMENT: Information Systems · REPORTS TO: Manager of Information Systems · FLSA: Non-Exempt · TERM: 12 Months · POSITION SUMMARY: The Information Systems Specialist supports the computer and technology areas at CCDS. This ...
-
Systems Engineer Specialist
3 weeks ago
Kavaliro Charlotte, United StatesKavaliro has partnered with a North Carolina client who is seeking a Systems Engineer Specialist for a remote opportunity. Formulates and defines specifications for complex operating systems. Modifies and maintains complex operating systems and supporting products using vendor re ...
-
System Administration Specialist
2 weeks ago
Clear Markets Charlotte, United StatesThe ideal candidate will help build, maintain, and troubleshoot the company's rapidly expanding infrastructure. They will work alongside developers to ensure the highest levels of performance and ability, and manage any problems that arise. · Responsibilities/Duties: · Systems Ad ...
-
Systems Engineer Specialist
1 week ago
First Connect Charlotte, United StatesJob Description: · 8 am - 5 pm Bachelor's Degree in Computer Science. · 8 years of experience installing and supporting sophisticated information systems in a healthcare environment utilizing client/server technologies. · Advanced knowledge of job-related systems such as Unix, Li ...
-
Systems Engineer Specialist
4 weeks ago
First Connect Charlotte, United StatesJob Description: · 8 am - 5 pm · Bachelor's Degree in Computer Science. · 8 years of experience installing and supporting sophisticated information systems in a healthcare environment utilizing client/server technologies. · Advanced knowledge of job-related systems such as Un ...
-
Horizon Group Huntersville, NC, United States Freelance**Employee (m/f/d) in Building Automation** for Event Services · The elko Group has been a regional full-service provider for over 50 years with more than 2100 employees in the areas of technology/planning, security services, and facility management. The comprehensive portfolio i ...
-
Systems Engineer SASE Specialist
3 weeks ago
Palo Alto Networks Concord, United StatesJob Description · Job Description Company Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more sec ...
-
Building Automation System Specialist
2 weeks ago
Honeywell Charlotte, United StatesJoin a team recognized for leadership, innovation and diversity · Join a team of development program professionals to support dev programs within one of Honeywell's businesses. You will help implement program plans, budgets, schedules and execute a programatic MOS, support forec ...
-
Building Automation System Specialist
3 weeks ago
Honeywell Charlotte, United StatesJoin a team recognized for leadership, innovation and diversityJoin a team of development program professionals to support dev programs within one of Honeywell's businesses. You will help implement program plans, budgets, schedules and execute a programatic MOS, support forecasti ...
-
Orion Innovations Westport, NC, United States FreelanceAs one of the most successful and innovative personnel service companies in Germany, we are currently seeking a dedicated Technical Admin. Support (m/f/d) in full-time for our renowned client in the aerospace industry in Bremen. · **Your responsibilities**: · - Support in documen ...
-
25U Signal Support Systems Specialist
6 days ago
Army National Guard Charlotte, United StatesJob Description · Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. · Signal Support Systems Specialists are responsible for integrating sign ...
-
Cascade Innovations Mooresville, United StatesAs one of the largest IT service providers and digitalization partners for banks in Europe, we are driving the digital transformation within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today efficient and develop smart financi ...
-
Dual study program for degree
3 weeks ago
Apex Ventures Mooresville, United StatesStart your career at EAM in the Kassel region in Mooresville · Your training path · Start date: September 1, 2024 · Duration of training: 2.5 years · Training locations: Kassel / Baunatal / local locations · Vocational school: Oskar-von-Miller-Schule in Kassel, once a week during ...
-
MES and Quality Systems Support Specialist
1 week ago
eJangar Concord, United States### Job Description (JD) Example for L1 Support Technician – PharmaSuite MES with MQuEST Integration · *Job Title*: L1 Support Technician – PharmaSuite MES and MQuEST Integration · *Job Type*: Full-Time · *Job Summary*: · We are seeking a motivated and detail-oriented L1 Support ...
-
Data Entry Specialist
3 weeks ago
Healthgram, Inc. Charlotte, United StatesHealthgram, a leader in employer-sponsored health plan administration, is looking to fill a position as Data Entry Specialist. This position will help build a foundational understanding of record keeping, health insurance claims, and strong clerical skills. · - **Due to the natur ...
-
Assistant Director, Learning Specialist/tutor
2 weeks ago
UNC Charlotte Charlotte, United StatesThe Charlotte 49ers Athletic Academic Center (AAC) is committed to empowering all Charlotte varsity student-athletes to take ownership of their personal academic experience. The center provides a framework of support services designed to meet the unique needs of student-athletes, ...
Alarm System Specialist - Cornelius, United States - Securitas Electronic Security Inc
Description
Are you interested in furthering your career with an industry leader that continues to experience tremendous market growth? Join our team at SES We are one of the largest security providers in the world featuring best-in-class products and award-winning services, customized to meet the specific needs of our clients.
POSITION SUMMARY:
Utilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
