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    IT Technician Level III - Melbourne, United States - K2 Staffing, LLC

    K2 Staffing, LLC
    K2 Staffing, LLC Melbourne, United States

    6 days ago

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    Description

    Job Description

    Job DescriptionSummary

    Our client is a leading IT Solutions Company (MSP) located in Melbourne, FL and they are in need of a IT Support Engineer. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

    Duties & Responsibilities
    • Deploying and managing Windows Servers and Active Directory
    • Designing Local Area Networks
    • Implementing and monitoring network security
    • Optimizing and maintaining network software and hardware
    • Building and deploying file servers and cloud computing solutions
    • Configuring and deploying VOIP solutions
    • Performing network infrastructure troubleshooting
    • Manage Microsoft Exchange Server
    • Telephone solutions
    • Monitors alert systems and take appropriate action as per guidelines.
    • Ability to use various messages in an event log to affect repairs.
    • Receive escalated service requests requiring an enhanced response.
    • New User On-boarding
    Qualifications & Requirements
    • Five (5) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
    • Having worked in an MSP environment is essential.
    • Ideally you will have one or more of the following certifications:
      • CompTIA Net+ and/or CompTIA Security+
        MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
    • Provide desktop & end-user support for both Hardware and software.
    • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
    • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
    • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
    • Familiar with SAS solutions such as Office 365 and Adobe CC.
    • History of network and firewall administration (Cisco, Sophos, Sonicwall).
    • Knowledge of server virtualization (VMWare ESXi; vCenter).
    • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
    • Excellent customer service skills (courteous, tactful, and professional demeanor).
    • Excellent written and verbal communication skills, with experience presenting to groups.
    • Reliable work ethic.
    Ideal Qualifications (not required)
    • CompTIA Net+ and/or CompTIA Security+
    • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
    • CCNA or CCIE-Cisco certifications a real plus

    Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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