Strategic Sourcing Manager - Minneapolis, United States - Genesys Cloud Services, Inc.

Description

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Strategic Sourcing Manager - Technology to join the team that willsupportall technology (XaaS/software/hardware/telco) renewals and projects for Genesys. Thisindividualcontributor will lead high-complexity sourcing projects andmanagesupplierrelationshipswhile working effectively along with the businessleadersand the broader Procurement team. The Strategic Sourcing Manager will providemeaningfulcommercialleadershipincross-functionalproject teams while developing and executingcreativestrategies to ensure work is conducted with rigorous professional standards in full compliance withorganizationalgovernance.

KeyResponsibilities:

• Owns the end-to-end process of managing multiple projects and stakeholders as anindividualcontributor on a teamsupportingthe technology category with the ability to present (formally and informally) to stakeholders, legal, finance,leadership team, etc.
• Participates in fact-based negotiations andimplementscontracts utilizing approved terms and conditions, while facilitating across multiplesubject matter expertteams in the company.
• Developsthoroughcategory andvendor managementstrategies and manages overall vendor performance including acting as an escalation point in theeventof non-performance.
• Manages stakeholders through an effective stakeholderengagementplan byunderstandingtheirneedsand aligning businessobjectiveswithriskmitigation.
• Primary negotiator on initiatives andguidessourcingevent(RFx), cost analysis/benchmarking, selection process, negotiation, contractstrategyandvendor management.
• Creates and delivers a range of reports and presentations relating to, and including, savings tracking, project status, savings forecasts and spend profiles to key stakeholders. Ensure metrics and action plan are in place for continuous improvement.
• Influenceseffectively to ensure businessneedsconsider commercial reality and do not unknowingly compromisevalue.
• Escalates keyrisksand helps achieve effective resolution.
• Accountable for quality and timeliness of critical deliverables andcommunicationstostakeholdersand project teams.
• Manages sourcing calendar ofeventstofacilitatebudget discussions in conjunction with the strategic finance team, IT and stakeholders.
• Works within a cross-cultural, multi/country team tocollaborateand perform.
• Embrace a team mentality.Supportthe development of other team members (Specialists or Associate Sourcing Managers).

Desirable Skills:

This is anexcitingopportunity for a self-starter with apassionforcreativityand influencingpositive change. The candidate must becreativeand should be prepared to addvalueto the long-term direction of Strategic Sourcing strategies with a focus on transforming from tactical to strategic. You will be part of the development and implementation of technology category sourcing strategies to meet challenging business targets, including cost reduction, working capital Improvement, productivity improvement, supplierrelationship managementeffectiveness and supply base reduction. The role carries a very high level ofautonomyto deliverresultswithin anenvironmentwhere processes are currently being developed and implemented.

General Traits:

• High-energy, high-integrityindividualwith the ability towork independently, with minimal supervision, on multiple, concurrent projects of varying complexity and priorities.
• Communication skills: Thorough written and verbalcommunication. Able to communicate effectively with junior and senior stakeholders.
• Accountability:Excellentsense of accountability andurgencywith the ability to multi-task and prioritize accordingly.
• Innovation:Deepability tocreatefrom concept and an ability to look for opportunities to apply new and evolving ideas, methods and approaches.
• AnalyticalSkills:Problem-solving skills and techniques. Able tounderstandspend analysis and draw out conclusions and fact-basedchoicemaking.
• Project ManagementSkills:Ability to plan deliverables, milestone and sign-off points, monitor activities to achieveorganizationalgoals.
• Negotiation Skills: Able to identifywin-winsolutionsin acomplexsituation; able to keepcalmunder pressure.
• Functional Knowledge of Procurement processes: Category Planning, Contract LifecycleManagement, Strategic Sourcing and SupplierRelationship Management(SRM), StakeholderEngagement.

Minimum Requirements:

• Bachelor's Degree.
• Procurement/Project Managementqualification is desirable.
• Minimum of 8yearsof experience with a Bachelor's Degree in Supply Chain, Business, Finance, or related field, or 6yearsand aMaster's degree, or a PhD with 3yearsof experience or equivalent.
• Minimum of 5yearsof experience in strategic sourcing within a software, IT, or Technology category preferably working at a Tech Company, Private Equity backed, or start-up and working on contracts ranging from $50k-$200m.
• Critical thinking and problem-solving skills.
• Experience developing process or part of an early-stage Strategic Sourcing team.
• Able towork independently, as well as work in a team-orientated andexciting,dynamic environment(aka comfortable operating in "they grey").
• Thoroughpresentation skills including C-suite experience/engagement.
• Highly proficient with Microsoft Office programs including Word, Excel and PowerPoint.
• Experience with using and/or implementing Procurement/Sourcingsolutions(e.g. Workday/Scout, DocuSign, etc.).

Key Interfaces, Internal/External:

• This important position will require establishing and managingrelationship(s) across many layers of internal and external interfaces.
• Reports to the Director of Strategic Sourcing, Technology within the Procurement team.
• Interfaces withleadersat Sr. Manager, Director, Sr. Director, Vice-President and Senior Executive levels within Genesys from all functions including but not limited to Technology, Marketing, Engineering, Finance, IT, and Sales.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.