Jobs
>
Plano

    Technical Account Manager - Plano, United States - Global Payments

    Global Payments
    Global Payments Plano, United States

    3 weeks ago

    Default job background
    Description


    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

    Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

    We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

    Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
    Our Active Network division is hiring
    The

    Technical Account Manager

    is a technical expert who works collaboratively with Account Management and cross-functionally with Product and Development.

    Their goals are to drive performance and growth with the client, provide guidance on maximizing client experience with ACTIVE products, and to proactively ensure a stable and secure product experience.

    The role requires strong problem-solving, communication, and client-relation skills.

    Responsibilities:
    Deliver solutions by identifying problems, researching answers, and guiding users through resolution steps;
    Educate clients and explain features and functionality of hardware products and software applications;
    Provide first and second tier telephone, email, and remote support to customers;
    Test and evaluate potential new hardware and software products or services including, but not limited to handheld/mobile devices, product updates, and updated industry security practices;
    Improve system performance by identifying issues and recommending changes;
    Continue product expertise by updating job knowledge, education training, and maintaining personal networks;
    Develop training materials and support documentation to improve the user experience.
    Perform a deep dive review of the client's business systems requirements and understanding of relevant business operations

    Provide direct, daily support to key clients by troubleshooting issues across applications, providing solutions to issues, answering questions (via email and phone).

    Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM
    Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers.
    Provide timely and ongoing communication to clients

    Requirements:
    1-2 years Technical Support (Phone Support preferable) experience
    2+ years Customer Service experience
    Two-year degree in Information Technology or related experience
    Additional Technology Certifications are preferred
    Interprets and applies complex technical information
    Knowledge of systems design and implementation in a database environment, communications networks, and technical and user-related aspects of a personal computer environment
    Excellent problem-solving, communication and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment
    Ability to learn quickly in a self-directed environment with minimal supervision
    Strong work ethic and high level of initiative and efficiency

    About ACTIVE:


    ACTIVE Network is on a mission to make the world a more active place by connecting people to the things they love, want and need to do.

    Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration.

    We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events.

    The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions.


    The markets we serve include:

    Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more.

    Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.

    (NYSE:

    GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit .


    At Global Payments our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work.

    We aspire to ensure fair treatment, access, opportunity and advancement for all team members.

    We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

    Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    #J-18808-Ljbffr
  • FNIC

    Associate Account Manager, Personal Insurance

    3 weeks ago

    FNIC Plano, United States

    : · **Are you looking for?** · - Time back in your day · - Flexible schedule · - Paid time off · - Fun working environment · - Tuition reimbursement · - Growth & development · Some people are born to help others and in the insurance industry, there is no shortage of people who ne ...

  • PrideStaff

    Accounting Manager

    6 days ago

    PrideStaff Plano, United States

    G.A. Rogers & Associates seeks a highly motivated and experienced accounting professional to join a dynamic team as a Corporate Accounting Manager in Plano, Texas. · This key role plays a vital part in ensuring accurate and timely financial reporting, overseeing the monthly and ...

  • Thomas, Edwards Group

    Accounting Manager

    3 weeks ago

    Thomas, Edwards Group Plano, United States

    ACCOUNTING MANAGER 9574 · Responsibilities: · The following duties will be assigned accordingly and additional duties will be assigned if necessary:Assists the Controller in managing corporate accounting policies for company. · Assists in preparing reports which summarize actua ...

  • Tasty Restaurant Group

    Accounting Manager

    4 days ago

    Tasty Restaurant Group Plano, United States

    Role Title: Accounting Manager · Reports To: Brand Controller · RESPONSIBILITES · General Ledger and Financial Reporting Prepare the reconciliations, journal entries and other period-end work of higher risk or complex accounts (not performed by outsourced accounting team). · P ...

  • Global Payments

    Account Manager

    3 weeks ago

    Global Payments Plano, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • TBX® Benefits

    Account Manager

    2 weeks ago

    TBX® Benefits Plano, TX, United States

    TBX Benefits is on the lookout for a passionate and experienced Account Manager to join our team. If you thrive in a fast-paced, technology-driven environment and are dedicated to providing top-notch service to clients, then you might be just the person we're looking for. · In th ...

  • Payment Savvy

    account manager

    3 weeks ago

    Payment Savvy Plano, United States

    Think you have what it takes to be part of our Savvy squad? Open positions are listed below, please contact us at or email your resume to Our Management Team will be in touch to discuss position details and requirements. · ACCOUNT MANAGER · We have an immediate opening for a tak ...

  • Jobot

    Accounting Manager

    6 days ago

    Jobot Plano, TX, United States

    This Jobot Job is hosted by: Sean Driscoll · Are you a fit? Easy Apply now by clicking the "Apply" button · and sending us your resume. · Salary: $90,000 - $120,000 per year A bit about us: A thriving company in the food industry is looking to hire an Accounting Manager to ma ...

  • ConnectedX Inc.

    Account Manager

    2 days ago

    ConnectedX Inc. Plano, United States

    Who We are. · ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transforma ...

  • Lockton, Inc.

    Account Manager

    2 weeks ago

    Lockton, Inc. Plano, United States

    Job Summary: · Lockton Companies is currently seeking a results-oriented Account Manager to join the Integrated Absence Solutions (IAS) team. This role is responsible for supporting Lockton's IAS core services with engagements that support the client's disability, life, and abse ...

  • Pinkerton Consulting & Investigations, Inc

    Account Manager

    2 weeks ago

    Pinkerton Consulting & Investigations, Inc Plano, United States

    We are as invested in your career as you are.As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that ...

  • LHH

    Accounting Manager

    3 weeks ago

    LHH Plano, United States

    LHH is working with a dynamic real estate company in the Plano area that is adding a new Accounting Manager to their team. This company is continuing to expand and diversify their portfolio, and this role will play a pivotal part in ensuring the accuracy and efficiency of financi ...

  • Lockton Companies

    Account Manager

    3 weeks ago

    Lockton Companies Plano, United States

    Account Manager - Life, Disability, & Absence Management · At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners work ...

  • The Hire Solution

    Accounting Manager

    3 weeks ago

    The Hire Solution Plano, United States

    The Hire Solution has partnered with a north Dallas area manufacturer of firearm components for the position of Accounting Manager. The Accounting Manager will supervise the accounting department and all areas of financial reporting. Duties will include developing and maintaining ...

  • One10 Inc

    Account Manager

    2 weeks ago

    One10 Inc Plano, United States

    About Us · At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. · Believe in Better Solutions: We take pride in the work we do because we beli ...

  • One10 Marketing

    Account Manager

    2 weeks ago

    One10 Marketing Plano, United States

    About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief - the belief in better products and, equally important, the belief in a better you. · Find out if this opportunity is a good fit by reading all of the information th ...

  • PrideStaff

    Accounting Manager

    3 weeks ago

    PrideStaff Plano, United States

    G.A. Rogers & Associates seeks a highly motivated and experienced accounting professional to join a dynamic team as a Corporate Accounting Manager in Plano, Texas. · This key role plays a vital part in ensuring accurate and timely financial reporting, overseeing the monthly and ...

  • Leadsonline

    Account Manager

    3 weeks ago

    Leadsonline Plano, United States

    As an Account Manager (AM), you will be responsible for cultivating strong, long-term relationships with law enforcement agencies (our clients), by understanding their business needs, and ensuring that our services align with their objectives. You will act as a trusted advisor, d ...

  • Jobot

    Accounting Manager

    6 days ago

    Jobot Plano, United States

    This Jobot Job is hosted by: Sean Driscoll · Please make sure you read the following details carefully before making any applications. · Are you a fit? Easy Apply now by clicking the "Apply" button · and sending us your resume. · Salary: $90,000 - $120,000 per year · A bit a ...

  • OpenGov

    Accounting Manager

    1 week ago

    OpenGov Plano, United States

    OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.By bringing the OpenGov Cloud to our nation'sstate and local government,we'retransforming communities so they can thrive · Imagine yourself being able to help ...