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    Account Manager - Plano, United States - One10 Marketing

    One10 Marketing
    One10 Marketing Plano, United States

    1 day ago

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    Description
    About Us

    At One10, we are more than just a workplace; we are a community of individuals who share a common belief - the belief in better products and, equally important, the belief in a better you.

    Find out if this opportunity is a good fit by reading all of the information that follows below.

    Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

    Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

    Role Overview

    The Account Manager is responsible for ensuring the smooth operation of communications, training programs, and maintaining a positive relationship with key client contacts. You will manage the day-to-day client relationship, acting as the operational account team "point person" to ensure that all projects and services are delivered according to specifications, on time and within budget.

    Scope of Work

    • Own day-to-day client relationship, manage client feedback and demonstrate stewardship for all client programs/projects
    • Interface with clients on project requirements, deliverable status, approvals, scope changes and points of dissatisfaction
    • Anticipate potential problems or issues clients may have and work to prevent and/or correct while seeking opportunities to improve operational efficiencies
    • Increase overall satisfaction and retention of clients on assigned programs
    • Work with cross-functional teams to develop tactical implementation strategies for each individual client project and to ensure that deliverables meet client objectives, budget, and project timelines from launch through ongoing maintenance
    • Review all project deliverables to ensure client satisfaction
    • Communicate client feedback and direction to internal team members
    • Develop project-based scope documents and budgets working with cross-functional teams and obtain client approvals/signatures
    • Review draft invoices and maintain overall accountability for accurate and timely invoice delivery to the client
    • Identify new opportunities to expand the account and provide a steady stream of suggestions to the Account Director

    Knowledge, Skills, and Abilities

    • Bachelor's Degree in Business/Marketing or related discipline
    • 3+ years marketing, sales, business operations or related experience
    • Proven proficiency in MS Word, Excel, PowerPoint, and project management software tools
    • Flexibility to travel and be onsite at client location as needed, approximately 50% of time
    • Experience and success interfacing directly with the client without supervision
    • Excellent interpersonal, presentation and communication skills
    • Experience in loyalty marketing, direct marketing and interactive solutions preferred
    • Demonstrated knowledge of a specific client or a specific client's business/industry preferred

    What We Promise:

    1. A Culture of Innovation: Join a team that thrives on creativity, welcomes diverse perspectives, and embraces the spirit of innovation.
    2. Professional Development: Engage in continuous learning opportunities, mentorship programs, and career paths that align with your aspirations.
    3. Collaborative Community: Be part of a supportive and collaborative community that values teamwork, communication, and the collective pursuit of excellence.
    4. Work-Life Harmony: We understand the importance of work-life balance and are committed to creating an environment where you can excel at work while enjoying a fulfilling personal life.
    5. Meaningful Impact: Contribute to projects that matter, work on cutting-edge technologies, and be part of a company that makes a positive impact on the world.

    Join us at One10 and be part of a journey where we not only believe in better products but also believe in empowering you to become a better, more fulfilled individual. Together, we will shape a future where innovation knows no bounds, and personal growth is not just encouraged-it's celebrated.

    Welcome to a place where your potential is recognized, your contributions matter, and where believing in better extends to both what we create and who we are.

    Believe in Better.

    This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

    One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    PDN-9b72e972-d46a-4aca-8bc9-5ec66215a4d6
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