- Meet new people.
- Paid Health and Ancillary benefits
- 11 paid Federal holidays
- Paid Federal sick leave
- Tuition Assistance
- Weekends off
- Up to 2 weeks paid time off (after 1 year of employment) and up to (2) Bonus Days during 1st Year
- This is a federally contracted position which requires U.S. Citizenship (Born in the US or its territories (includes Puerto Rico, Guam, US Virgin Islands), Born Abroad of US Parents, Naturalization).
- Ability to complete and pass a background investigation.
- Customer service experience helping patients navigate their healthcare needs.
- Ability to manage systems for organizing, tracking and storing data and files.
- Ability to manage, organize, and plan quality assurance procedures within a clinic and/or hospital environment to meet program objectives.
- Ability to apply written policies and procedures while adapting them to individual situations for Service Men & Women and Veterans.
- Understand legal type processes to ensure compliance with medical evaluation board requirements.
- Ability to conduct routine analysis on data and performance standards.
- Ability to serve as a liaison with multiple agencies (Veterans Affairs, Wounded Warrior Program), healthcare providers, case managers, and patient advocates to coordinate and assist with continuity of care for service members.
- Ability to provide guidance to all types of beneficiaries such as the primary beneficiary & family members, to ensure they are aware of their rights, obligations, benefits, & privileges.
- Ability to provide reports, briefings, and trainings and responds to inquiries.
- Ability to advise members and medical staff of board findings.
- Ability to coordinate patient travel for members opting to appeal.
- Ability to assist in preparing appeals and rebuttals and coordinates the assignment of legal counsel.
- Ability to initiate actions to facilitate Emergency Travel arrangements for seriously ill or injured members.
- Ability to learn custom and/or new software systems with minimal challenges.
- Is proficient with MS Office Suite and other related software.
- Have/had an affiliation with military desired.
- Associate Degree in business administration, management or health care organizations from an accredited college or university preferred.
- Military or healthcare background preferred.
- Customer service-focused.
- The work is primarily sedentary. Requirements include prolonged walking, standing, sitting or bending.
-
Customer Service Representative
5 hours ago
The Michelle Martin Group Hampton, United States**Join us as a Customer Service Representative,** first point of contact for customers · As a Customer Service Representative, you'll be the primary point of contact, delivering top-notch service. Your helpful communication skills and ability to problem solve quickly and efficien ...
-
Guest Services Representative
1 week ago
Landmark Hotel Group Hampton, United States**Front Desk Agent / Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm)** · **Holiday Inn Express** · **Full Time** · **$250 Signing Bonus** · At Landmark, **PEOPLE **are our business. Serving our guests, clients, and team members is our **PASSION** · Be part of som ...
-
Payroll Assure Hampton, United StatesAt Payroll Assure we believe the customer experience is essential to our success. We are looking for a Part Time Payroll Customer Service Representative to be involved in all aspects of our daily payroll processing. · We all participate in the day to day operations. Answering pho ...
-
Infinity Systems North Hampton, United StatesTo strengthen our team in North Hampton, we are looking for the following position as soon as possible: · Train Attendant/Customer Service Representative/Inspector (m/f/d) · Under the brand Mitteldeutsche Regiobahn (MRB), the Transdev Group provides regional rail passenger servic ...
-
Customer Service Representative
1 week ago
PSI Virginia Newport News, United StatesWe were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their customers ha ...
-
Customer Service Representative
3 days ago
Ferguson Enterprises, LLC Newport News, United States**Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...
-
Patient Services Representative
3 days ago
Riverside Regional Medical Center Newport News, United StatesNewport News, Virginia · Overview · Works under the supervision of the Supervisor/Manager/Director. Safely and efficiently transports patients, patient's belongings and charts via wheelchair, stretcher, and/or bed. Works as an integral member of the team to assist in transporting ...
-
Customer Service Representative
1 week ago
Hutton Power & Light Norfolk, United StatesAre you ready to ignite your career with Hutton Electric Heating & Air in Norfolk, VA? We're on the hunt for a dynamic individual to fill the role of **full-time Customer Service Representative** Imagine yourself as the hero of our customer interactions, shaping experiences and l ...
-
Customer Service Representative
5 days ago
Blimpie/Nrgize Lifestyle Smoothies Norfolk, United StatesProviding excellent customer service that promote satisfaction · Greeting customers and assisting with menu item · Making recommendations or sharing additional information upon request · Proven work experience as a great customer service representative · Ability to develop constr ...
-
Customer Service Representative
1 week ago
Port City Air Portsmouth, United StatesPort City Air (PCA) is a full service and multi-faceted aviation service company located at Portsmouth International Airport with operations running 24/7. · As a Customer Service Representative at Port City Air, you will have a front row seat in the exciting aviation industry, an ...
-
Customer Service Representative
3 days ago
Imerys Chesapeake, United StatesThe Company · The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. · - If you want to grow your skills and develop your career, find out more at · The Posit ...
-
Customer Service Representative
1 week ago
Century Communities Newport Beach, United States**About Century Communities** · - As one of the nation's largest homebuilders and an industry leader in online home sales, we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and ...
-
Member Service Representative
2 days ago
Navy Federal Credit Union Norfolk, United States Full time**Overview** · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit ...
-
Customer Service Representative
5 days ago
WIN Waste Innovations Portsmouth, United StatesWIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's need ...
-
Customer Service Representative
4 days ago
John Floasin - State Farm Agency Virginia Beach, United States**Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill ...
-
customer service representative
1 week ago
Family Dollar Hampton, United StatesFamily Dollar W MERCURY BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Member Services Representative
1 week ago
1st Advantage Federal Credit Union Hampton, United StatesMember Services Representative - Mercury Hampton, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Kiln Creek branch. Scheduled hours will be 40 hours per week between the Member Services, Member Servi ...
-
Patient Service Representative
1 week ago
Allergy Partners Williamsburg, United States**POSITION**: Patient Services Representative · **RESPONSIBLE TO**: Practice Manager · **JOB SUMMARY**: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of servic ...
-
Customer Service Representative
6 days ago
TEKsystems Hampton, United StatesTEKsystems is hiring a hybrid customer service representative in Hampton, VA. · Location: Hampton, VA · Shift: Monday to Friday 8am-4pm/ 9am-5pm (4 days onsite 1 day remote) · ** every sixth week will be required to work a late shift** must be available between 8am-8pm · ** also ...
-
Customer Service Representative
1 week ago
Amazing Comfort Hampton, United States Full timeBenefits/Perks · Competitive Compensation · Paid Time Off · Career Growth Opportunities · Job Summary · We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complai ...
beneficiary services representative - Hampton, United States - MindLeaf Technologies
Description
Job DetailsJob Location
Langley AFB, VA - Hampton, VA
Position Type
Full Time
Education Level
2 Year Degree
Travel Percentage
None
Job Shift
Day
Job Category
Health Care
Description
About Us
Mindleaf Technologies, Inc is committed to assisting military medical professionals with providing excellent and quality patient care.
Headquartered in Lowell, MA, we have been supporting military health professionals for over 20 years through federal contracts with the DOD, DHA, & VA to provide administrative support in military treatment facilities (MTFs) nationwide.
Why work for MindLeaf?
Qualifications
Do you have a desire to support our Service Men & Women and veterans?
Do you have knowledge and understanding of medical benefit plans and programs?
Do you enjoy advocating for others?
Are you able to adapt?
Do you have strong organizational & time management skills?
If you answered "yes", then, we are looking for you
As a Beneficiary Services Representative you will be responsible for supporting, guiding & advocating for military members to ensure awareness of medical benefit plans & programs and coordinating their healthcare needs. Skills and qualities that we are looking for either in a civilian or military environment:
MindLeaf Technologies Inc is an Equal Opportunity Employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, veteran status, genetic history, or any other protected status.
