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    Service Analyst - Jersey City, United States - Axelon

    Axelon
    Axelon Jersey City, United States

    6 days ago

    Default job background
    Description

    Service Analyst - Jersey City, NJ - 12 Months

    Hybrid schedule, in office tue/wed/thu

    Shift timings: 9am - 5 pm

    Service Analyst establishes technical knowledge around our processes and work items

    Primary Responsibilities:


    • Assist team members daily to complete work in order to meet departmental and regulatory standards
    • Review data of contract participants for accuracy
    • Prepare correspondence to contract participants
    • Monitor target response dates and follow-up in a timely manner as needed
    • Ensure proper documentation in workflow applications and participant files
    • Review forms and supporting documentation for completeness and accuracy
    • Transact routine non-financial activity on client accounts with both expediency and accuracy
    • Ability to explain basic information in functional area
    • Ability to multi task and leverage organizational skills
    • Effective decision making based on comprehensive case analysis
    • Demonstrate valuable interpersonal skills
    • Answer phone inquiries from participants.

    Qualifications:


    • Associates, or Bachelors degree preferred, or equivalent years of related experience
    • Strong analytical and problem-solving skills
    • Accountable, ethical, good decision making ability
    • Strong written and verbal communication skills required
    • Good computer skills and ability to multitask

    Training & Development:

    Coaching and feedback is provided to help you gain the necessary skills to be successful
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