Service Manager - Kansas City, United States - Kirby Smith Machinery

Description

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of todays construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family **Service Manager Job Summary** Responsible for the efficient and profitable operation of the service department. Oversees all branch service personnel. Advises and makes recommendations for changes or improvements to the VP of Product Support. **Service Manager Benefits**

Medical, Dental & Vision Insurance

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Family owned and operated

Health and wellness

Above average industry pay

**Service Manager Responsibilities**

Develop annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts and equipment sales.

Ensures the appropriate service is performed.

Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including performance reviews and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues/concerns.

Provides that proper records, reports and procedures are established and followed concerning all service work.

Controls time spent on servicing machines to ensure maximum efficiency & productivity.

Ensures that necessary shop tools and equipment are available and maintained in good order.

Organizes and/or conducts training programs and meetings for staff and customers, either as a company function or in conjunction with manufacturers service representatives.

Periodically evaluates the performance of the service department against planned goals and objectives and adjusts accordingly.

Works with sales department to evaluate used equipment for trade in; performs emergency service work as appropriate.

Assists in transporting and set up of equipment at shows, exhibits, demonstrations, etc.

Fosters good working relations with the Parts department and ensure proper procedures, records and reports are in order.

Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition and supervises the economical use of vehicles in the performance of service work.

Maintains and fosters good working relationships with manufacturers representatives.

Engenders good inter-department relationships at the local branch as well as with other company facilities.

Ensures service literature, instruction manuals, catalogues and factory communications are properly maintained and brought to the attention of service personnel as appropriate.

Acquires and maintains knowledge of all warranty programs of various manufacturers and appropriately manage and facilitate warranty repairs as appropriate.

Actively supports and administers company policies and procedures as established.

Actively monitors and oversees safety processes and procedures and promotes the safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees.

**Service Manager Qualifications**

High School or equivalent

Five years experience as a service technician

Two years as a lead man or service department supervisor

Formal training in management concepts and procedures, through colleges, workshops or seminars

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **Apply for Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)Military Experience Yes No **Equal Employment Opportunity Information** (Completion is voluntary)

Kirby-Smith Machinery, Inc. - Kansas City, KS is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Kirby-Smith Machinery, Inc. - Kansas City, KS are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Kirby-Smith Machinery, Inc. - Kansas City, KS. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

Kirby-Smith Machinery, Inc. - Kansas City, KS is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/19/2022