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Washington, D.C.

    Sales Supervisor - Washington, United States - Ralph Lauren

    Ralph Lauren
    Ralph Lauren Washington, United States

    2 weeks ago

    Default job background
    Description

    Position Overview

    Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. Partner with General Manager/Assistant Manager to learn the role of a leader, in order to positively influence sales team and drive sales.

    Essential Duties & Responsibilities

  • Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
  • Exhibit pride through positive demeanor, body language and personal presentation.
  • Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
  • Supports and promotes new business initiatives to create a positive reception from sales team.
  • Demonstrates professional etiquette through integrity, honesty and respect for others.
  • Build on personal professional sales experience to become a more knowledgeable and effective store leader.
  • Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
  • Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
  • Consistently deliver value added services to enhance customer experience.
  • Maintain merchandise in accordance with the Company's visual presentation standards.
  • Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
  • Demonstrate a true passion and respect for the product.
  • Utilize product knowledge and selling tools to strengthen expertise.
  • Meet and exceed personal sales and SPH goals.
  • Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.
  • Partner with managers in checking task tracker and retail web for updates weekly.
  • Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
  • Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.

    • Experience, Skills & Knowledge

  • College Degree or equivalent experience
  • Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses
  • Strong business acumen
  • Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy
  • Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
  • Strong communication and interpersonal skills
    • Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
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