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customer service representative
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Customer Service Representative
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patient services representative
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Area Service Representative
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Patient Service Representative
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patient service representative
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Patient Service Representative
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Forefront Dermatology Pensacola, United StatesOverview: · About Forefront · When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic ...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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health services representative
3 days ago
State of Florida Pensacola, United StatesThis is independent programmatic work providing support the Tuberculosis (TB) Control Program. The position will maintain the integrity of the department by ensuring information supplied to staff, visitors and clients is technically correct and in co Health, Representative, Secur ...
health services representative - Pensacola, United States - State of Florida
Description
Requisition No:
Agency:
Department of Health
Working Title:
HEALTH SERVICES REPRESENTATIVE
Pay Plan:
Career Service
Position Number:
Salary: 32,760.00
Posting Closing Date: 05/03/2024
Total Compensation Estimator Tool
Open Competitive
Your specific duties
This position reports directly to the Community and Social Service Manager I - SES and is assigned to the Sexually Transmitted Disease Program (STD).
This statewide program has the responsibility for the operation and/or surveillance of all activities involved in the control of Sexually Transmitted Diseases; especially Syphilis, Human Immunodeficiency Virus (HIV), Chlamydia and Gonorrhea.
The program's main objective is to interrupt the transmission of STDs; thereby reducing their incidence and prevalence, as well as their medical sequelae.
This position Disease Intervention Specialist (DIS) works with minimal supervision in all aspects of the STD Program. Travel may be required.This position provides confidential counseling, testing and referral for medical treatment for persons either diagnosed with or exposed to a STD.
Clients who are diagnosed with a STD are also offered partner referral services that allow for the notification, screening and treatment referral for their sex or needle-sharing partners.
Communicates with physicians, hospitals, clinics, and laboratory personnel, both public and private, to confirm treatment and diagnosis of all reportable STDs.
The DIS will arrange for examination and treatment of the client if needed.Field investigations to locate clients in the home or community setting who test positive with a STD/HIV or have been named as a contact.
Provide counseling, education, testing and referral for treatment of all STDs. Assists in staffing the HIV night clinic, as assigned.Manages assigned cases of Syphilis and HIV infection according to policy; prepares and submits all documents and reports associated with job assignment.
The DIS conducts interviews according to established guidelines and protocols.
Performs blood draws. Participation in outreach activities.
Compile, organize and analyze data; plan, organize and coordinate work activities; prepare records and reports: maintain strict confidentiality; identify community resources; prepare and conduct training programs; communicate effectively in day-to-day job activities which includes written and oral skills; establish and maintain effective working relationships with others.
Computer skills and data entry skills required.Take history and identify symptoms of infection. Make appropriate treatment referrals. HIV counseling and testing will also be performed according to state guidelines.
Must document in the client records and on field records in a concise accurate manner. Enters STD results into the Surveillance Tools and Reporting System (STARS) system as assigned.
Accurately completes employee activity records in the Health Management System (HMS).
Develop and deliver education and prevention training, for diverse audiences, individuals, groups, and all clients, as assigned or as needed; on all STDs, which define ways to reduce the risk of transmitting the disease that they have or define techniques to risk reduction, so they will not become infected.
Other related duties as assigned.
Required Knowledge, Skills, and Abilities:
Knowledge of methods of compiling, organizing, and analyzing data.
Ability to conduct fact-finding interviews.
Ability to conduct health investigations.
Ability to analyze data.
Ability to plan, organize and coordinate work activities.
Ability to prepare records and reports.
Ability to maintain strict confidentiality.
Ability to identify community resources.
Ability to prepare and conduct training programs.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): Valid Driver's License,
Other job-related requirements for this position: This position may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
Emergency duty required of this position includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
This position will have access to records containing social security numbers in the performance of job duties. May be required to use personal vehicle for work related duties.Qualifications:
High School Diploma
Preferred:
Experience working in public health or have a medical background.
STARs experience.
HIV 500/501 training.
Florida Department of Health Mission, Vision, and
Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I innovation:
We search for creative solutions and manage resources wisely.
C collaboration:
We use teamwork to achieve common goals & solve problems.
A accountability:
We perform with integrity & respect.
R responsiveness:
We achieve our mission by serving our customers & engaging our partners.
E excellence:
We promote quality outcomes through learning & continuous performance improvement.
Where You Will
1295
West Fairfield Drive:
Pensacola, Fl 32501
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits.
Nine paid holidays and one Personal Holiday each year.
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
Retirement plan options, including employer contributions
(For more information, please click );
Flexible Spending Accounts.
Tuition waivers.
And more
For a more complete list of benefits, including monthly costs, visit
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position is not eligible for telework.
Must be willing to complete DIS Passport To Partner Services training with in the first 6 months of employment.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
Note:
You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.
E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.
The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.
Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.
These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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