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Pensacola

    Ophthalmic Services Representative - Pensacola, United States - West Florida Medical Center Clinic PA

    West Florida Medical Center Clinic PA
    West Florida Medical Center Clinic PA Pensacola, United States

    1 week ago

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    Description
    JOB SUMMARY

    An OSR is a multi-skilled person trained to facilitate medical practice operations. The OSR assists patients, the manager, physicians and clinical staff to ensure operational efficiencies.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Identify yourself to internal and external customers by wearing your identification badge at all times.
    • Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
    • Deliver outgoing correspondence and mail to the mailroom and other locations as appropriate.
    • Collect incoming mail from the mailroom, sort, and deliver to the appropriate person in the department.
    • Maintain office supply inventory. Receive and deliver office supplies.
    • Run work-related errands for physicians or manager.
    • Prepare charge tickets for the next day appointments.
    • Answer telephones promptly and in a professional manner according to Corporate customer service standards. Take a comprehensive message when appropriate. If transferring the call, advise the patient prior to the transfer. Follow-up as appropriate to resolve the caller's issues.
    • Schedule patient appointments correlated between physician and testing schedules within the prescribed protocol.
    • Re-schedule patients as necessary, including removal of cancelled appointment from physician and testing schedules.
    • Prepare chart information for physician's daily as necessary by department.
    • Triage urgency of patient concerns and seek additional guidance where needed.
    • Obtain all authorizations and referrals necessary for medical and vision insurance plans.
    • Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
    • Verify and update demographics and verify insurance in the practice management system at each patient encounter.
    • Notify clinical staff patient has arrived and provide tech with appropriate documentation and information for the visit.
    • Collect all co-payments, deductibles, and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
    • Check out patient according to office protocols.
    • Other duties as assigned.
    CORPORATE CULTURE RESPONSIBILITIES
    • Follow established corporate and department-specific policies and procedures.
    • Attend all corporate and department-specific required training.
    • Uphold MCC's Purpose, Values, and Vision.
    • Abide by MCC's Corporate Culture Responsibilities.
    • Perform other duties as may be assigned cheerfully and willingly.
    Requirements

    EDUCATION/EXPERIENCE REQUIREMENTS
    • Minimum education requirement is high school diploma, or equivalent.
    • Prior healthcare or ophthalmic experience preferred.
    KNOWLEDGE, SKILLS AND ABILITIES
    • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
    • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
    • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
    • Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications.
    • Preferred ability of typing 40 cwpm.
    • Proficient in use of English language both in written and verbal communication.
    • Must be able to communicate with individuals of varying socio-economic backgrounds.
    • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Professional demeanor and recognition of privacy considerations for patients and families.
    PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
    • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
    • Standing/Walking: Occasionally; activity exists up to 1/3 of the time
    • Keyboarding/Dexterity: Frequently; activity exists from &fac34; of the time
    • Ability to look at a computer screen for extended periods.
    • Ability to perform constant repetitive hands and finger motions.
    • Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
    • Talking (Must be able to effectively communicate verbally): Yes
    • Seeing: Yes
    • Hearing: Yes
    EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
    • Must exhibit stable work behaviors daily.
    • Must possess adequate individual coping skills.
    • Ability to remain calm and professional regardless of workload or time constraints.
    • Must be able to work under stress and remain calm and professional.
    WORK ENVIRONMENT
    • Clinical/Medical practice front office environment
    • Exposed to frequent and constant interruptions in daily functions/schedule.
    • Must be available to customers and staff throughout the day.
    • May be required to work extended hours to meet department needs
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