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    ServiceNow Architect - New York, United States - Oreva Technologies

    Oreva Technologies
    Oreva Technologies New York, United States

    2 weeks ago

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    Description

    Position:
    ServiceNow Architect

    Location:
    onsite in Dallas, TX or Atlanta, GA.

    Duration: 6+ Months


    Job Description:
    *Wants all spots hired within the next 2 weeks* 2 round IV process- all virtual

    Modules they are prioritizing:
    Reporting (On platform and Snowflake, etc integrations) Module Steward
    TMF Product/Service/Resource Catalog and Inventory Data Steward
    Contracts Data Steward
    Vendor Contracts
    Customer Contracts
    Customer Contacts Data Steward
    Service Catalog/Service Portal
    Knowledge Management
    Field Services Management Module Steward
    Development Best Practices (Flow Designer, Business Rules)

    Reporting is BIG one, should be single person. On and off platform.
    Module steward – primarily concerned with single module (ITSM, ITOM, etc.) – specific responsibility and ownership of a module – ideally Architects
    Data steward – similar, need to understand the table they're responsible for. Doesn't necessarily need to have an architect background but strong background in that area WITHIN NOW
    Customer Contacts – How contacts get managed throughout the platform
    WFO – Workforce Optimization – module (think of it like replacement for Fieldglass)
    Catalog and Portal are probably half the position – should hopefully find someone with both
    Knowledge Management should probably be one full resource
    Field Service Management – replacement for things like Force & Edge.
    Best Practices is specifically focused around development, broad scope w/in NOW, excellent communicator.


    ServiceNow Architect Description:
    The Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery.

    The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.


    Key Deliverables:

    • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
    • Provide expert level support and technical mentoring to implementation team
    • Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.
    • Recognize and develop opportunities to leverage ServiceNow as a platform.
    • As a senior technical member of the team, deliver handson configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
    • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
    • Support practice build efforts to include development of practice intellectual property (IP)
    • Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations
    • Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
    • Responding to Request for Information/Proposal documents
    • In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc. in preparation for deployment
    • Act as the ServiceNow subject matter expert at Executive briefings/marketing events

    Qualifications:

    • More than 10 years of experience in the IT industry.
    • Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
    • Experience as a developer is must.
    • Engaging presentation style, with the ability to control and manage multiple presentation scenarios
    • Ability to work under pressure and work on multiple campaigns at the same time


    • Nice to have

    • Certified implementation specialist (ITSM, ITOM, HRSD or any other
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