- Customer service oriented with a positive, outgoing, and cheerful demeanor.
- Demonstrates leadership skills and maintains a well-groomed appearance.
- Able to collaborate within a team as well as independently.
- Thrives in a fast-paced environment.
- Remains composed under pressure.
- Excellent communication skills with clients, guests, vendors, and colleagues.
- Flexible work schedule to meet business needs.
- Provides prompt, friendly, and professional customer service to all guests by warmly welcoming them with a smile and eye contact.
- Proficient in the RESY program, ensuring consistent upkeep during shifts.
- Efficiently supervises a team of hostesses.
- Welcomes and farewells guests at the end of their visit.
- Identifies repeat guests and VIPs.
- Assists guests with various needs like wheelchair access, restroom directions, relocation of beverages, etc.
- Relays guest feedback and needs to management.
- Updates management on table availability and open menus.
- Ensures fair rotation of guest seating among service stations.
- Familiar with company, location, and menu offerings.
- Handles phone calls and emails for reservations while adhering to procedures.
- Completes tasks assigned by General Manager and leadership team.
- Participates in meetings and training.
- Adheres to key sign-in and out protocols if required.
- Follows timekeeping policies.
- Maintains cleanliness and sanitation standards.
- Punctual attendance; follows proper absence notification.
- Adheres to dress code and appearance standards.
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Romer Hell's Kitchen New York New York, United StatesCompensation Type: Yearly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
Maitre D - New York, United States - The Skylark
Description
Job Description/Position Overview:
The Maitre d' ensures that the initial and final interaction with our guests sets a standard of warmth, welcome, communication, energy, and spirit, inspiring the hostess team to maintain the same level of service.
Qualifications:
Duties & Responsibilities:
Please note: This job description provides a general overview of responsibilities and duties and may not encompass all required functions. It is subject to change with or without notice and does not constitute an employment contract, implied or otherwise, maintaining the "at will" relationship between employer and employee.
