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    Technical Support Engineer - Garden City, United States - Insight Global

    Insight Global
    Insight Global Garden City, United States

    1 week ago

    Insight Global background
    Description
    Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Boise, Idaho.

    This person will be working in a Tech Cafe environment and be mainly responsible assisting with PC inventory and shipments to internal users.

    Additionally, they will be working directly with users for the troubleshooting any low/medium complexity PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.).

    Basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc.

    They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts.

    This will be an onsite role, Monday-Friday 8am-5pm CST (1 hour for lunch).

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    com.

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Experience with ServiceNOW (SNOW) ticketing system or similar

    Experience troubleshooting HP branded laptops/PCs

    Certifications (A+, Microsoft, etc.)

    Experience with PC Lifecycle Management
    0-2 years of experience in an enterprise technical support role or interest in working that capacity

    Excellent customer service, written/verbal communication, and organization skills

    Experience in basic break/fix support (technical diagnosis and repair) of PCs

    Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity)

    Experience troubleshooting software applications and supporting core Microsoft applications
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