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Application Support Engineer - Bloomfield Hills, United States - Insight Global
Description
Salary: $85,000.00
Please only apply if you are eligible to work in the United States
Resource must have a background in Mechanical, Electrical, Automotive or Aerospace background
Required Skills and Experience
Bachelor's Degree in Mechanical, Electrical, Automotive, Aerospace, Etc.
Must be able to travel to customer sites when needed (not too often)
Experience with GNSS, INS, ADAS, or similar technology
Needs to be very strong in math
Needs to be confident in coming up with technical solutions
Someone who likes collaborating with other engineers
Someone who is willing to ask questions to others on the team
Nice to Have Skills and Experience
Experience working with autonomous vehicles
Technical Automotive background
Fixed-Wing Aircraft, Rotary-Wing Aircraft, Drones, Surveying/Mapping experience
Job Description
Insight Global is looking for a Application Support Engineer for a Appliances, Electrical, and Electronics Manufacturing client located in Detroit, MI. You will be B2B and working with the other engineers. You will be working with Automotive/Airborne surveying equipment (GNSS -- Global Navigation Satellite System -- satellite configuration, or constellation, that provides satellite signals to a GNSS receiver which can be used to calculate position, velocity, and time) and (INS -- Inertial Navigation System -- provides cm-level reliable positions together with attitude angles (heading, roll and pitch) showing the object's global 3D orientation and movement) -- this is basically ADAS -- Advanced Driver-Assistance System on steroids.
You will work closely with the team based in the UK for guidance and how to replicate situations. You will spend about 40% of your time at client sites where you will plug in your computer to the black box (Event Data Recorder), download files, and troubleshoot issues. You will also be responsible for training/demonstrations with clients on new product/feature launches. You will be responsible for resolving customer issues, creating support documentation, develop application solutions, and identifying opportunities for improved products and services.
The role reports to the local Commercial Manager and has a matrix relationship with the Global Support team. The role also provides email and telephone support to world-wide customers (i.e. outside their region) dependent on demand and prioritization.
Responsibilities:
o Provide customer support by helping customers and representatives with the application products; answer questions and resolve issues. Process and analyze customer data sets to establish cause of anomalies; assist to re-process data to remove or reduce effects of anomalies.
o Able to provide technical support
o Follow the systems and processes for delivery of Technical Support
o Support local representatives or other channel partners e.g. system integrators
o Build and maintain a strong working relationship with each key account to understand their business and communicate that within
o Provide technical information on products, their performance, and their application
o Provide technical support, answer enquiries, requests and resolve issues, get feedback on opportunities for improvement
o Support the roll-out of new and updated products. Explain new features and how they will help to sell products.
o Provide product demonstrations to prospective customers
o Develop and deliver training courses to educate customers and representatives in proper use of the company's products
o Support client at regional industry exhibitions
o Write FAQs, technical articles, support guides, and application notes for customers, and provide to customers and to Marketing for publication
o Develop application solutions through creating software templates, configuring products, and testing with 3rd party products
o Identify opportunities for new and improved products and services, based on feedback and requests from customers, and through developing solutions to customer application problems
