Account Administration Specialist - Schofield, United States - Aqua Finance

Aqua Finance Schofield, United States

2 weeks ago

Description

Account Administration Specialist

The purpose of the Account Administration (AA) Specialist role is to complete all account administrative support duties for dept including, but not limited to; probate, scanning, privacy opt outs, USPS address changes, and daily report tracking. Assist with UCC management and bankruptcy support (as needed). This role is critical to the Account Servicing department and assigned tasks must follow all company Service Level Agreements and be completed accurately, in accordance with company policies and procedures.

Essential Functions

Serve as primary contact for probate, scanning, privacy opt outs, and USPS address changes
Serve as back up for UCC management and bankruptcy accounts according and process as needed
General administrative duties related to account servicing and office tasks
Maintain record of all modification accounts
Capture activities that took place on account
Assist in running daily files, and maintain request log
Handle/Supervise all front desk duties
Work assigned queues to ensure work is completed timely

Required Education and Experience

High School Diploma or GED
Aqua Finance experience preferred, but not required
No certifications or licenses required
Ability to communicate effectively and professionally with customers and employees both written and verbally
Must possess strong attention to detail
Must be able and willing to resolve problems, answer questions, and handle difficult situations
Ability to use a computer, fax or telephone application to manage large amounts of information, including creating and editing simple databases, systems, and software by inputting data, retrieving specific documents, and creating reports to communicate information
Ability to apply basic mathematical concepts
Ability to identify problems and review related information to develop and evaluate options and implement solutions
Ability to apply training/instructional methods and procedures appropriate for the situation when learning or teaching new job duties
Proficient in the utilization of Microsoft Office Suite
Attention to detail and accuracy required
Excellent verbal and written communication skills required

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.

This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.

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