IT Support Specialist - Tallahassee, United States - PCS Wireless

PCS Wireless Tallahassee, United States

3 weeks ago

Description

PCS Wireless

IT Support Specialist

office - Miami Lakes, FL - Full Time
As an IT Support Specialist, you will be an essential part of our Technical Support Team.

Whether you're responding to incidents or pro-actively working to build a better platform, you will be responsible for providing core IT support for our Miami Lakes FL Operation, ranging from SaaS applications, printer support, workstation hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users.

Responsibilities

Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.
Providing on-site and remote resolution of common desktop computing issues (PC and Mac), and acting as local enforcement for the non-automated IT security policies.
Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.
Assist other IT support staff with operational procedures and troubleshooting issues.
Provide training to all staff on new hardware and software when required.
Resolving Service Desk tickets in a timely manner.
Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.
Ongoing evaluation and improvement of existing Service Desk processes and policies.
Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools.
Supporting technical and non-technical stakeholders and accommodating a rapidly growing company.

Requirements

Bachelor's degree in Information Technology, Computer Science or relevant experience. IT-related certifications are desirable.
3-5 years experience in a technical support or helpdesk role
Strong customer service background required.
Experience with Office365, Azure, NetSuite, Meraki and Cisco equipment.
Experience supporting on-site and remote users for PC and Mac, software and hardware.
Hardware and software asset management.
Ability to terminate and test Ethernet Cable
Staff onboarding and off-boarding, including machine imaging.
Able to work well under pressure
Prioritize responsibilities well
Team player but can also work autonomously

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