IT Support Specialist - Tallahassee, United States - HCI Group, Inc.

HCI Group, Inc. Tallahassee, United States

3 weeks ago

Description

JOB SUMMARY The IT Support Specialist will provide user assistance with desktop/laptop computers, associated equipment, and software. This role will support the IT department in delivering outstanding customer service to our end users.

ESSENTIAL FUNCTIONS

Provide technical support to office staff and remote employees

primarily desktop, end-user support

Perform software roll-outs, upgrades, and updates
Modify system configurations, utilities, software, and hardware settings for assigned service ticket devices and in some cases using change management
Assist customers via email and phone, as well as in-person
Assign users and computers to proper groups in Microsoft Windows Active Directory and Office 365 environments.
Perform computer hardware imaging and configuration
Maintain database of equipment and software
Perform system and account audits and basic reporting
Perform system quality assurance testing
Provide regular status updates to the department
Maintain SOX audit checklist
Assist Data Center Team when required

REQUIRED SKILLS & EXPERIENCE

Strong trouble shooting skills with Microsoft operating systems, Apple operating systems, Microsoft Office Suite and Microsoft Active Directory
Basic Microsoft Server management knowledge (print services, group policy, file services)
Working knowledge of IP based Networking, Switching and Telephony
Familiar with service desk as well as remote management applications
Desktop backup software for replication and recovery
Switch and firewall experience a plus
Infrastructure

cabling and wiring knowledge

Strong knowledge regarding network-attached printers/scanners
Must be able to lift 50 lbs.
Computer hardware knowledge (laptops, desktops, mobile devices)
Will need some knowledge with Audio/Visual Conference Room equipment
Eagerness to learn new systems and skills
Display leadership aptitude and ability to work well with others
Possess excellent verbal and written communication skills
Ability to communicate in a professional manner with staff, and to interact across all levels the organization
Good organizational skills and the ability to complete tasks in a timely fashion
Strong work ethic with the ability to take initiative to apply knowledge and deliver solutions
Local travel to remote site occasionally required; ability to work nights and weekends when necessary (system maintenance and upgrades)

EDUCATION & TRAINING

AS degree in related field required / BS degree preferred

EXPERIENCE

2+ years of IT Helpdesk experience strongly preferred

LICENSES OR CERTIFICATIONS

None

WORK ENVIRONMENT
Work is primarily sedentary in nature. Job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and other devices. The employee will be exposed to normal office environment conditions and temperatures. Noise level is low to moderate.

PHYSICAL DEMANDS

The role requires sitting for long periods of time, as well as working with computer and other electronic screens under fluorescent lights.

PERFORMANCE OF JOB DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with HCI policy and applicable law.

HCI cannot guarantee any particular accommodation requested by an employee and this job description does not constitute an agreement to do the same.

Employees must review HCIs policies regarding reasonable accommodation and notify the Human Resources Department regarding any accommodation request.

NATURE OF JOB DESCRIPTION
This is not a complete itemization of all facets of this position.

While this is intended to be an accurate reflection of the current job, HCI reserves the right to revise the job or to require that other or different tasks be performed as assigned.

This job description is not an employment agreement or contract.

Employment with HCI is on an at-will basis and may be terminated by HCI or an employee at any time and for any reason.

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