Customer Service Representative - Arden, United States - Eden Brothers

Eden Brothers Arden, United States

1 week ago

Description

Job Description

Job DescriptionThe Customer Service Representative provides exceptional customer support by answering phones and responding to emails.

Compensation: $18.50 per hour

Employment type: Nonexempt Full-time (40 hours)

Schedule: Monday - Friday 9am - 5pm, 40hrs/week

We are offering a $1000 bonus after 90 days of employment in good standing

Eden Brothers is an internet retail business that offers one of the largest seed and flower bulb assortments available in the United States. We started out of a garage in 2009 as a small internet retail company selling only non-GMO and untreated seeds. We have grown over the years and now call our warehouse in Arden, NC our home sweet home.

Our Values are:

Continuous Improvement and Growth - for ourselves and for our company. We provide our customers with the highest quality products available and ship in a timely fashion. We improve ourselves by cross-training employees to have the autonomy to help out in most any aspect of the warehouse.

Rolling Up Our Sleeves - No matter the position, everyone is willing to dive in and get the job done. No one is above lending a hand to ensure what needs to be done to achieve success.

Transparency - We believe in honesty with our customers and with each other. Communication is the key to success We support one another for individual growth and the growth of the business.

Have Fun, but Get the Job Done - Eden Brothers strives to be a great place to work and a great place for our customers to shop. We keep the "fun factor" up with various work treats, parties, etc., but it is important that employees know that at the end of the day the job must get done.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401K, Health Spending Account (HSA), Paid time off, Paid holidays, Employee Referral Program
Culture
At Eden Brothers, we thrive on building community with our employees. We pride ourselves in creating a friendly and inclusive workplace where our values are continuous improvement and growth, rolling up our sleeves, transparency, and having fun while getting the job done.
Responsibilities
Duties and Responsibilities:

Answering phone calls, responding to emails
Answering general questions, educating customer on planting processes and offer assistance in a courteous manner
Taking orders over the phone, addressing customers' questions and trouble-shooting ordering or planting issues
Identifying complex problems and review related information to develop and evaluate options for resolutions for customers

Required Skills:

Must be able to multitask and be proficient with computers (i.e., swiftly navigate through Microsoft Office Suite, Google Docs and several websites using shortcut keys while speaking to customers on the phone).
Be comfortable repeating similar information to different customers throughout the day
Effective communication skills--both written and verbal
Fast-paced environment, must work with a sense of urgency and be willing to learn
Must be a self-starter and able to complete tasks/deadlines without direct supervision

Education and Experience:

Minimum High School Diploma
Minimum 1 year of experience in a call center environment or a customer service role with heavy telephone activity.
The ideal candidate will have general knowledge & experience with planting seeds and flower bulbs, as well as an interest in gardening.
Willing to learn planting processes to easily reiterate to customers if not proficient
Preferred experience using Zendesk

Working Conditions: Office environment

Other duties as assigned.

Requirements
Available to work a 9-5, M-F schedule
Minimum 1 year call center experience or a customer service role with heavy telephone activity.
Can prove experience with resume
Authorized to work in the US without sponsorship
Minimum high school diploma
Knowledge in: Proficient with computers (i.e., swiftly navigate through Microsoft Office Suite, Google Docs and several websites using shortcut keys while speaking to customers on the phone).
Knowledge in: Microsoft Office
Knowledge in: Google Docs
Equal Opportunity Employer
Eden Brothers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #clvpltvkl3s4g0pp5wbqxwyom

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