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Abilene

    Scheduling Representative II - Abilene, United States - Hendrick Health

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    Description

    JOB SUMMARY
    The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.


    JOB REQUIREMENTS

    Minimum Education

    • High school diploma or general equivalency diploma (GED)

    Minimum Work Experience

    • Minimum one year of experience in an appointment scheduling position.

    Required Licenses/Certifications

    Required Skills, Knowledge, and Abilities

    • Knowledge of medical practice protocols related to scheduling appointments.
    • Knowledge of manual/computerized scheduling systems.
    • Knowledge of customer service principles and techniques.
    • Skill in communicating effectively with physicians/clinicians about scheduling preferences.
    • Skill in maintaining master appointment schedule via manual or computerized means.
    • Skill in producing reports about appointment patterns as needed.
    • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
    • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
    • Ability to analyze situations and respond appropriately.


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