Customer Service Representative - Taylor, United States - ALLIANCE CHEMICAL

Description

Alliance Chemical is expanding and hiring a full-time strategic Customer Service Representative with at least 1 year experience in our Taylor, TX location. This position requires critical thinking and problem solving in handling all customer requirements and needs. It will develop and maintain strong customer relationships to generate the highest possible levels of excellent customer service.


In-Office, Monday-Friday. No remote or hybrid work schedule is available.

Responsibilities include but are not limited to:

• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Process returns, changes or cancellations to delivery orders
• Ship LTL (LessthanTruckload) orders
• Curate and update our online store information
• Work on Amazon listings

Key points and requirements for the position are:

• 1 year customer service experience.
• Critical thinking and problem solving
• Fastpaced environment; constant deadlines and sometimes switching tasks midstream
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Call center environment experience a plus.
• Good communication skills; ability to learn new software systems with training
• Bilingual English/ Spanish a plus.
• High school diploma or equivalent required.
• Able to work fulltime regular office hours with flexibility to work some overtime if needed.

• Work schedule: Monday

• Friday 8 am 5 pm.

About Alliance Chemical:

Alliance Chemical is a leading supplier of industrial chemicals, dedicated to providing high-quality products and exceptional customer service. Our professional workplace environment values team collaboration and long-term employee retention.


Pay:
$ $19.00 per hour


Work setting:

• Inperson

Ability to Commute:

• Taylor, TX required)

Ability to Relocate:

• Taylor, TX 76574: Relocate before starting work (required)

Work Location:
In person