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    Scheduling Representative II - Abilene, United States - Hendrick Medical Center

    Hendrick Medical Center
    Hendrick Medical Center Abilene, United States

    7 hours ago

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    Description

    JOB SUMMARY The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

    #
    JOB REQUIREMENTS # Minimum Education â-High school diploma or general equivalency diploma (GED) # Minimum Work Experience â-Minimum one year of experience in an appointment scheduling position.

    # Required Licenses/Certifications # Required Skills, Knowledge, and Abilities â-Knowledge of medical practice protocols related to scheduling appointments. â-Knowledge of manual/computerized scheduling systems. â-Knowledge of customer service principles and techniques.# â-Skill in communicating effectively with physicians/clinicians about scheduling preferences. â-Skill in maintaining master appointment schedule via manual or computerized means.

    â-Skill in producing reports about appointment patterns as needed.# â-Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

    â-Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

    â-Ability to analyze situations and respond appropriately. #


    JOB SUMMARY
    The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.


    JOB REQUIREMENTS
    Minimum Education

    â-High school diploma or general equivalency diploma (GED)

    Minimum Work Experience

    â-Minimum one year of experience in an appointment scheduling position.

    Required Licenses/Certifications

    Required Skills, Knowledge, and Abilities

    â-Knowledge of medical practice protocols related to scheduling appointments.

    â-Knowledge of manual/computerized scheduling systems.

    â-Knowledge of customer service principles and techniques.

    â-Skill in communicating effectively with physicians/clinicians about scheduling preferences.

    â-Skill in maintaining master appointment schedule via manual or computerized means.

    â-Skill in producing reports about appointment patterns as needed.

    â-Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

    â-Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

    â-Ability to analyze situations and respond appropriately.
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