-
Customer Success Manager
10 hours ago
Braintrust Tutors Kansas City, United StatesJob Description · Job Description Salary: · Customer Success Manager: · Are you ready to embark on an exciting journey with Braintrust Tutors, the most dynamic and fastest-growing high impact tutoring provider? We're on the lookout for a high-octane, passionate individual to fil ...
-
Customer Success Manager
14 hours ago
Focal Systems, Inc. Kansas City, United StatesLocation: Kansas City, MO (local candidates only). Requires regional travel · Salary Range: $80-110k base + stock options · Who We Are · Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every ...
-
Dealer Success Manager
4 days ago
Westcreekfin Kansas City, United States"West Creek is a successful company and you feel part of that success from day one" "Great benefits, generous PTO, very fair pay structure, and very strong leadership team. As one of the oldest employees at the company ( and someone with 35 plus years of work experience) I can te ...
-
Customer Success Manager
4 days ago
Braintrust Tutors Kansas City, United StatesJob Description · Job DescriptionSalary: $50,000-$60,000 · Customer Success Manager: · Are you ready to embark on an exciting journey with Braintrust Tutors, the most dynamic and fastest-growing high impact tutoring provider? We're on the lookout for a high-octane, passionate ind ...
-
Customer Success Manager
1 week ago
Braintrust Tutors Kansas City, United StatesJob Description · Job DescriptionSalary: · Customer Success Manager: · Are you ready to embark on an exciting journey with Braintrust Tutors, the most dynamic and fastest-growing high impact tutoring provider? We're on the lookout for a high-octane, passionate individual to fill ...
-
Customer Success Manager
5 days ago
Kraft Tank CO Kansas City, United States· Position Description · Kraft Tank Corporation is looking for a Customer Success Manager who will be responsible for leading our Leasing Coordinators and providing additional oversight of the Leasing Product Specialist team. This role is designed to oversee all facets of the i ...
-
Dealer Success Manager
4 days ago
Westcreekfin Kansas City, United States"This is one of those "I didn't know what I was missing until I got here" situations. I love working at West Creek. The people and culture are top-notch, and the work is meaningful." "West Creek is a successful company and you feel part of that success from day one" "The past yea ...
-
Product and Customer Success Manager
2 weeks ago
eShipping Kansas City, United StatesJob Description · Job Description · Position Summary · eShipping, through its SaaS analytics product line, helps customers improve profitability as part of its full suite of full-service managed transportation offerings. We are seeking a product and customer success manager who ...
-
Environmental Chemist
1 day ago
Actalent Kansas City, United States Full timeEnvironmental Chemist - Paying up to $22/hr. · Description: · Responsible for sorting, and transporting hazardous and non-hazardous materials and chemical waste · Will ensure compatibility and safety processes at all time for each job and lab pack services provided to customers · ...
-
Laboratory Assistant
2 days ago
Actalent Kansas City, United States Full timeLaboratory Assistant - Paying up to $20/hr. · Description: · Performs routine testing on all samples in the Analytical Services laboratory, providing analytical data for process control, quality control, process development, product development. · Prepares and analyzes numerous t ...
-
Senior Human Resources Officer
2 weeks ago
Infinity Systems Westport, OK, United States FreelanceAt Flix, our goal is to create an exceptional workplace experience that inspires and empowers our diverse team of talent in Westport, OK. As a member of our global People Management team, you will be part of a fast-paced, data-driven HR Management team. We are rapidly expanding a ...
-
Project Manager
1 week ago
Nexus Innovations West Milton, United StatesProject Manager (m/f/d) Lean Management/ Process Optimization – Production Boxberger Straße 14, Berlin Full-time We are a leading medium-sized machine builder. Our core business is the development, production, and distribution of machines for highly precise micro-assembly and pro ...
-
Patient Manager
1 week ago
Velocity Enterprises Kansas, United StatesThe University Hospital Münster is one of the leading hospitals in Germany. Such a position is not only achieved through size and medical success, but also through the commitment of each individual. We need your commitment to achieve great things for our patients, even in the sma ...
-
Quantum Innovations Midwest City, United StatesThe ABIS GmbH is one of the most exciting employers in the Frankfurt region. Why? · First: We are a subsidiary of Deutsche Post Adress, a joint venture of Deutsche Post and Bertelsmann. This means you will experience the cultures of two global corporations, as well as the unique ...
-
Head of Finance and Accounting
1 week ago
BlueWave Ventures Kansas, United StatesDevelopment supplier for the automotive industry Future-proof and sustainable jobs through e-mobility Locations in Germany, Czech Republic, and Tunisia Multi-certified company For our headquarters in Hemer, we are looking for a Head of Finance and Accounting (m/f/d) to support ou ...
-
Salesperson with Shift Responsibility Part-time
2 weeks ago
Velocity Ventures Maple City, MI, United States FreelanceMaple City, MI Branch · At the Old Schanze 7 · 56856 Zell · We believe our customers deserve only the best. Like you, for example. You fulfill customer requests effortlessly and as a true sales talent, you always keep an overview. We are glad you are here and we show it not only ...
-
Dual study program
1 week ago
Titan Ventures North Kansas City, United StatesA Group. Many Possibilities. · The ALH Group is one of the leading insurance and financial services companies in Germany. Around 3,000 employees form the foundation of our success and ensure first-class service, individual consultation, and long-term satisfaction of our customers ...
-
Social assistant
2 weeks ago
Skyline Solutions Kansas City, MO, United States FreelanceAre you a social assistant (m/f/d) looking for a new challenge? Then you've come to the right place with our client, a successful medium-sized company focused on education, support, and care. We are currently looking for a motivated employee (m/f/d) for individual case support. I ...
-
Airport Project Manager
5 days ago
Harrison Consulting Solutions Kansas City, United StatesMulti-state design firm is seeking a Senior Airport Project Manager for their team in Kansas City · Responsibilities: · Oversee all aspects of large/complex projects (planning, execution, delivery) · Lead/manage team · Responsible for determining scope, complexity, planning, and ...
-
Water/Wastewater Project Manager
5 days ago
Harrison Consulting Solutions Kansas City, United StatesMultidisciplinary design firm is seeking a Water/Wastewater Project Manager to join their Kansas City team · Responsibilities:Assist with project scope/schedule development · Review shop drawings · Prepare project documentation · Travel to job site for observation · Mentor/train ...
Customer Success Manager - Kansas City, United States - Clarivate Analytics US LLC
 LLC&v=024){kind=logo}
Description
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team The main purpose of the CSM is to retain
an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers.
library software
solutions by supporting their desired business outcomes.
You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers.
Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary.
If this sounds like an opportunity you are interested in, then we would love to talk to youAbout You - experience, education, skills, and accomplishments
Bachelor's Degree required ;
or equivalent work experience.
5 years of Customer Success ,
Account Management
or similar
experience
managing customer relationships
It would be great if you also had...
Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s)
A background in academic libraries, government, or higher education
Ability to effectively interact at all levels of an organization and secure delivery of commitments.
Experience using a Customer Success software platform , Gainsight, etc.)
Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
What will you be doing in this role?...
Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
Deliver an exceptional customer experience:
ensure customers are deriving value from
Ex Libris
(part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
Drive growth:
secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
Deliver regular business reviews:
collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers
Support the Customer Success mission:
assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
Partner and Mentor:
support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement
About the Team
Our A & G Customer Success team sits within the Revenue organization.
Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals.
What we do matters to librarians who need smoother paths to fulfil their missions to help students, faculty, and researchers think forward.
Hours of WorkFull time, permanent
Although duties are typically performed during normal business hours,
occasional off-hours may be required
Hybrid position (2-3 days a week in the office)
Up to 10% travel is required
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
#J-18808-Ljbffr
