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Service Center Director - Charleston, United States - Brown Equipment Company BEC
1 week ago
Description
JOB DETAILS
Job Type:
Full-time
FULL JOB DESCRIPTION
WHO ARE WE?
Brown Equipment Company (BEC) is a privately owned, heavy equipment dealership focusing on the private and government sectors within the Midwest.
As a leading dealership, we continue to expand our portfolio partnering with innovative manufacturers to provide robust, comprehensive solutions to our customers.
At BEC, we pride ourselves on offering our customers outstanding service, and our commitment to a customer-first philosophy has always been our highest priority.
POSITION SUMMARY:
The Service Center Director strategizes and develops long-term plans that usher in new levels of productivity and success at BEC.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
RESPONSIBILITIES:
Manages overall branch operations to ensure safety, productivity, excellent customer service and profitability
Collaborates with the Director of Sales and Equipment Consultants to ensure alignment between sales and service center growth goals
Identifies and measures customer satisfaction by engaging with the sales team in rectifying customer issues related to operations and/or the service department
Collaborates with ownership in the development of performance goals and long-term operational plans
Responsibility and review of reports to include profit and loss statements, monthly operating reviews, yearly budgets and other reports detailing operational status
Leads team with integrity to establish and maintain a trusting, inclusive, and productive environment
Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA, DOT, etc.
Right-to-Know etc.Evaluates and assist in management of fleet and inventory to ensure customer demands are met
Develops, implements and directs employee assessment program for service center
Devises strategies and work with project management to implement process improvements to maximize outputs and minimize costs
Builds and maintains relationships with all departments, external partners and vendors to make decisions regarding operational activities and strategic goals
Plans, monitors, and analyzes key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
KNOWLEDGE, SKILLS, AND ABILITIESKnowledgeable of multiple operational functions and principles, including finance, customer service, production and employee engagement
Strong time management and organization skills
Sound problem-solving skills
Must possess intermediate computer skills
Excellent communication, sales and customer service skills
Ability to positively lead a team while fostering and maintaining a cohesive team environment
EDUCATION and/or EXPERIENCE
Bachelor's degree in business preferred or four to ten years related experience
Previous sales and management experience
BEC offers a comprehensive compensation package to include:
Company vehicle
Competitive Pay
Medical, Dental and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off (PTO) and Holidays
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Application Question(s):
Do you have Heavy Equipment rental and sales experience?
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