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Jefferson

    Front End Customer Service Manager - Jefferson, United States - C&S Wholesale Grocers, Inc.

    C&S Wholesale Grocers, Inc.
    C&S Wholesale Grocers, Inc. Jefferson, United States

    2 weeks ago

    C&S Wholesale Grocers, Inc. background
    Description

    Position Overview


    The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.


    Job Description

    Job Type :
    Full Time

    Shift : 2nd


    Description

    • Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
    • Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
    • Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
    • Selection, training, development and scheduling of front-end associates
    • Complete all necessary paperwork relating to Department
    • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
    • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
    • Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
    • Performs self internal audits to ensure adherence to all polices and procedures
    • Finish and retain reports/ logs needed for store audit and state inspection purposes
    • Perform tasks as assigned by the Store Manager or Assistant Store Manager
    • Travel Required:
    No


    Environment

    • Store :
    Grocery Warehouse (50F to 90F)


    Skills

    • Specialized Knowledge :

    Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.


    • Special Skills :
    Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks


    • Physical abilities:
    : Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator


    • Other:
    : Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.


    • Other:
    : Ability to read, write, and perform basic math functions


    • Other:
    : Handle money, checks, and other media and distinguish between various forms of currency


    Years Of Experience

    • 0-2 : 1-3 years previous retail experience in the are of the front end preferred

    Qualifications
    High School Diploma - General Studies


    Shift
    2nd Shift (United States of America)


    Company
    PW Retail Foods LLC


    About Our Company


    Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast.

    C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model.

    This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer.

    Each store contains specialized local assortments to meet local shoppers' needs.


    Company:
    PW Retail Foods LLC


    Job Area:
    Front End


    Job Family:
    Retail


    Job Type:
    Regular


    Job Code:
    JC0174


    ReqID:
    R-256013
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