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Windsor

    Service Manager - Windsor, United States - CSM Companies

    CSM Companies
    CSM Companies Windsor, United States

    1 week ago

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    Description

    Premier Leasing, located in Madison, WI, is currently seeking a driven individual to take on the full-time Service Manager position This position is ideal for those who have experience in leadership, professionalism, and have excellent communication skills.

    This is a great opportunity to join a growing and successful dealer group


    Primary Duties:

    • The Service Manager is responsible for the overall maintenance budget and goals for the Premier Lease fleet
    • Fosters effective and timely communication between service departments across CSM Companies to ensure timely, cost effective and proper repairs are being completed on all Premier Leasing units
    • The Service Manager communicates with customers regarding service needed, status of unit repairs and any bill back repairs
    • Reviews PLL unit repair orders for accuracy, time verification and completeness
    • Manages out of network service requests through Paccentral and internal communications with customers

    Responsibilities:

    • Creates and manages local purchase orders for all PLL units
    • Reviews and monitors maintenance spend on PLL units
    • Tracks and reviews warranty and policy requests
    • Reviews maintenance data to identify trends that can be used to make proactive maintenance decisions on units
    • Provides management information to the PLL General Manager and Director of Operations as it pertains to PLL maintenance trends
    • Evaluates Service Department's performance against target goals and standards, taking appropriate corrective action when needed
    • Establishes and fosters relationships with key outside vendors to include CSM, Kenworth, PACCAR, engine distributors, drive train and miscellaneous vendors
    • Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
    • Thorough knowledge of and compliance with manufacturer and vendor warranties and technical service procedures
    • Manages outside local vendors -Tires, Reefer maintenance, etc.
    Qualifications


    • The Service Manager must have an Associate's degree (AA) in a technical field or comparable work experience
    • Three to five years heavy-duty truck service or related experience with supervisory experience preferred
    • Management skills to include strategic plan development, decision making abilities and program implementation
    • Ability to demonstrate or display extensive product knowledge to customer and staff
    • Must be highly organized, detail oriented and results driven
    • Ability to prioritize and handle numerous tasks simultaneously
    • Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
    • Effective written and oral communication skills
    • Ability to handle upset customers in a professional manner
    • The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows
    • Ability to travel to meetings, visit customers, attend training classes
    • Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
    • Ability to work in a dealership environment to include hour days with frequent exposure to weather elements
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