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    Hotel Front Desk Staff - Durham, United States - Platinum Hospitality Group LLC

    Platinum Hospitality Group LLC
    Platinum Hospitality Group LLC Durham, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    We are seeking a Hotel Front Desk Staff to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required.

    Responsibilities:

    • Greet guests upon entry of hotel to provide positive first impression.
    • Assist guests with the arrival and departure from hotel.
    • Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
    • Understand the importance of responding quickly to guest needs and complaints.
    • Maintain sincere interest in providing stellar customer care.
    • Ability to process information quickly and accurately.
    • Communicate pertinent guest information to designated departments.

    Qualifications:

    • Previous experience in customer service, front desk service, or other related fields
    • Ability to build rapport with guests
    • Strong organizational skills
    • Excellent written and verbal communication skills

    US BASED CANDIDATES ONLY PLEASE.

    FOREIGN INDIVIDUALS PLEASE DO NOT APPLY.



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