-
dhts service operations center analyst
3 weeks ago
Duke Health Durham, United StatesPrimary role: andExperienceEducation/trainingEssen tial tasks/responsibilities:Required:Preferred:Preferred:Preferred:##Spe cial competencies/credentialsprocesses. and/orThe SOC Service Desk An alyst is responsible for the 24 x 7 coverage oftheDuke Health ServiceDes k. Receives a ...
-
City of Raleigh North Carolina Raleigh, United StatesThe Assistant Center Director plans, organizes, and directs the operations and activities of Method Community Center personally, with the Center Director or through subordinate employees. Central duties include the ability to dynamically engage the c Program Analyst, Recreation, ...
-
City of Raleigh, NC Raleigh, United StatesSalary: $44, $82,992.00 Annually · Location : Raleigh, NC · Job Type: Full-Time · Job Number: · Department: PRCR - Recreation · Opening Date: 06/04/2024 · Closing Date: 6/18/2024 11:59 PM Eastern · Work Hours: Open 7 days a week/hours vary · Hiring Range: $44,860 - $55,00 ...
-
Future BCBA? Hiring Student Analyst
2 days ago
Highlights Healthcare Durham, United States Full timeHighlights Healthcare is seeking aspiring BCBAs for our ABA Student Analyst Program. Behavior Technicians/Registered Behavior Technicians who are appropriate for our Student Analyst Program will be enrolled in an accredited Master's program while working as part of our Highlights ...
-
lab research analyst i
3 weeks ago
Duke Health Durham, United States RegularLAB RESEARCH ANALYST I · Work Arrangement: Hybrid (On-Site and Remote mix) Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: MEDICAL CENTER Date: May 28, 2024 School of Medicine · Established in 1930, Duke University School of ...
-
Systems Analyst-Contact Center
1 month ago
Truist Raleigh, United States Paid WorkThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? ) · If you have a disability and need assistance with the application, you can requ ...
-
lab research analyst i
2 weeks ago
Duke Health Durham, United States RegularLAB RESEARCH ANALYST I · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: MEDICAL CENTER Date: Jun 3, 2024 School of Medicine · Established in 1930, Duke University School of Medicine is the youngest of the ...
-
Sr Sys Eng, Cloud, Identity
1 week ago
Duke Health Durham, United States RegularSr Sys Eng, Cloud, Identity & Security (Analyst, IT, Sr) · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Date: May 29, 2024 **This position may require irregular hours, includi ...
-
lab research analyst i
1 week ago
Duke Health Durham, United States RegularLAB RESEARCH ANALYST I · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: MEDICAL CENTER Date: Jun 7, 2024 School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nat ...
-
lab research analyst i
3 weeks ago
Duke Health Durham, United States RegularLAB RESEARCH ANALYST I · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: MEDICAL CENTER Date: May 24, 2024 School of Medicine · Established in 1930, Duke University School of Medicine is the youngest of the ...
-
lab research analyst i
4 weeks ago
Duke Health Durham, United States RegularLAB RESEARCH ANALYST I · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: MEDICAL CENTER Date: May 22, 2024 School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the na ...
-
Senior Software Developer
4 weeks ago
Pearson Durham, United States Full timePearson Marketing Cloud (PMC) serves as our worldwide technology hub, facilitating customer access to learning products and services through eCommerce and Digital Marketing journey. At present, we handle over 80% of Pearson's global eCommerce revenue and cater to almost half of a ...
-
Remote Flow Cytometry Analyst
4 weeks ago
Labcorp Drug Development Durham, United States Full timeIntegrated Oncology, a LabCorp Specialty Testing Group, provides reference anatomic pathology, hematopathology and molecular pathology testing services to hospitals, health systems and independent oncology practices. Integrated Oncology is focused on providing world class solutio ...
-
IT Manager
1 week ago
Duke Health Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Health Technology Solutions ...
-
Remote Flow Cytometry Analyst
3 weeks ago
Labcorp Drug Development Durham, United States Full timeIntegrated Oncology, a LabCorp Specialty Testing Group, provides reference anatomic pathology, hematopathology and molecular pathology testing services to hospitals, health systems and independent oncology practices. Integrated Oncology is focused on providing world class solutio ...
-
Sr. Manager, Sales Compensation
1 week ago
MassGenics Durham, United States ContractInnova Solutions is immediately hiring for a Senior Manager, Sales Compensation · Position: Type: Full Time, Contract · Duration: 12 Months · Location: Durham, NC or Remote · Job Description: · This role will serve as lead on a key project involving collecting job descriptions an ...
-
Sourcing Analyst
1 week ago
Duke Health Durham, United States RegularSourcing Analyst · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Date: Jun 8, 2024 Occupational Summary · Collect and organize data to analyze procurement activity for Duke Uni ...
-
Pre-Analytical Services Assistant 2
5 days ago
MassGenics Durham, United States ContractInnova Solutions is immediately hiring a Pre-Analytical Services Assistant 2. · Job Title: Pre-Analytical Services Assistant · Position type: Full-time Contract to hire. · Duration: 06 Months · Location: Durham, NC 27709 · As a Pre-Analytical Services Assistant 2 you will: · Th ...
-
Business Analyst
3 days ago
Fidelity TalentSource LLC Durham, United StatesJob Description · Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. · We are currently sourcing for a Business Analyst to work in Fidelity's Healthcare business unit in Durham, NC or Westlake, TX · The Role · The Health & ...
-
Pension and Calculation Analyst
1 week ago
Fidelity TalentSource LLC Durham, United States· Pension and Calculation Analyst · Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Pension and Calculation Analyst to work in Durham, NC, Westlake, TX, or Smithfield, RI · The Role · In ...
dhts service operations center analyst - Durham, United States - Duke Health
![Duke Health background](https://contents.bebee.com/companies/us/duke-health/background-MvpmY.png)
Description
DHTS SERVICE OPERATIONS CENTER ANALYST
Work Arrangement: Requisition Number: Regular or Temporary: Regular Location:Durham, NC, US, 27710
Personnel Area: HEALTH SYSTEM Date: Apr 23, 2024Primary role: andExperienceEducation/trainingEssen tial tasks/responsibilities:Required:Preferred:Preferred:Preferred:##Spe cial competencies/credentialsprocesses. and/orThe SOC Service Desk An alyst is responsible for the 24 x 7 coverage oftheDuke Health ServiceDes k. Receives and triages all incoming support calls, logs allrequests for service, system issuesand subsequent resolutions in the Service Desk da tabase. Serves asprimary contact for system-related end-user questionsand issues. Responds to service requestsfrom end users relating tosoftw are, hardware, application, and network issues, includingresetting user passwords. The SOCService Desk Analyst will provide IT technical and app lication supportto the Duke Healthcommunity. The SOC Service Desk Analys t is responsible for respondingto incidents andrequests from sources inc luding phone, chat, web submit and email. SOCService Desk Analystworks c losely with the Operations Center Analyst to determine rootcause, escalation and triageaccordingly.The SOC Service Desk Analyst requires custome r service, technicalacumen, excellentcommunication skills, troubleshooti ng skills, and the ability tofacilitate and respond to issues bothisolat ed and widespread. They need to quickly determine patterns,potential roo t cause, businessimpact and resolve or escalate issues as quickly as pos sible to ensurepatient care is not impacted.# Participate in technical e scalation of IT issues, collaborating withboth application andoperationa l teams through systems analysis, diagnosis,trouble-shooting, performanc e analysisand resolution.# Partner with the Operations Center Analyst wi th the monitoring andtroubleshooting ofall Service Operations Center mon itored services, includingInfrastructure, Networks, applicationsand web services to determine incident impacts.# Perform triage and remediation of detected issues.# Respond to Service Now ticket and phone queue for D uke Health ServiceDesk enduser requests and incident.# Participate in setting the tone for the group to provide themotivation that keeps theteam moving forward to accomplish goals.# Ensures processes (incident, reque st and event) processes are beingexecutedcorrectly and with quality.# Ab ility to resolve or escalate outagesthrough advanced analysis andtroubl eshootingwith minimum supervision# Adheres to a Code of EthicsRequired: Bachelor's degree in a related field, or four years ofequivalenttechnica l experience required.Required: No experiencerequired beyond the minimum education (orequivalency) requirement.# Strong technical and business a cumen. Solid knowledge of Service Desktechnologyand business processes.# Ability to work across teams to drive common outcomes.# Experience work ing with key technology teams and Service Desk tools# Ability to work in a high-pressure environment while balancingensuring operational# Very d etailed # excellent documenter.# Customer service oriented.# Demonstrate d experience with access control systems such as ActiveDirectory andVirt ual Private Network (VPN)# Strong interpersonal and communication skills (verbal and writtenwith both technicaland non-technical staff),# Abilit y to multi-task and balance workload based on daily priorities# Abilityt o adjust workload and outcomes based onchanging prioritiesoperational i nterruptions# Ability to stay calm in times of crisis management# Self-m otivated, goal-oriented and team player# Successful candidates will poss ess a solid understanding ofinformation technologyand Service Desk best practices# Able to handle work pressure while remaining detail oriented# Ability to takeownership and drive initiatives with minimalsupervision# Good listener and communicator# Service Now experience a plus# ITIL V3 Foundations Certification preferred# HDI certification preferred
Minimum Qualifications
Education
Bachelor's degree in a related field, or four years of equivalent technical experience required.
Experience
Level 1 - No experience required beyond the minimum education (or equivalency) requirement. Level 2 - Two years of related experience is required. Level 3 - Four years of related experience is required.
Degrees, Licensures, Certifications
VMWare,Microsoft Server, Red-Hat Linux, and/or AIX certification(s) preferred A+, Security+, and or Network+ certification(s) preferred CCNA or CCENT certification preferred Epic or other related clinical application certification(s) preferred ITIL v3 Foundations preferred
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh