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    Customer Service Associate - Houston, United States - Creative Financial Staffing

    Creative Financial Staffing background
    Description

    Customer Service Associate

    About the Company and Opportunity:

    • Our client is a growing innovative education services firm.
    • This organization provides services that covers age groups from infants to seniors across the globe.
    • Why work here:
      • Collaborative work environment
      • Great opportunity to come in and make an immediate impact.

    Overview of the Customer Service Associate role:

    • Handle customer inbound calls with exceptional customer service skills; empathy, active listening, and call de-escalation.
    • Logs all inbound calls in AVAYA and Salesforce CRM systems.
    • Log, Track, investigate and resolve customer issues with deliveries, curriculum, sales orders, product info and technical support.
    • Provide effective and timely resolution for all customer inquiries.
    • Participate in product training to build working knowledge of all divisional programs and services.
    • Assist supervisor or manager with special projects or customers.

    Preferred Qualifications for the Customer Service Associate:

    • Steller Attendance and Punctuality
    • 3+ years of Customer Service experience
    • Solid MS Office experience
    • Ability to work independently and take initiative in a fast-paced environment
    • Great communication and follow-through

    #CFSAPR2024
    #INAPR2024


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