- Order Processing: Efficiently handle customer orders through email and phone. Ensure all orders are accurately recorded and entered into our ERP system.
- Inventory Verification: Check inventory levels in real-time to confirm product availability. Inform customers of any inventory shortages and suggest alternative options if necessary.
- Customer Communication: Maintain clear and proactive communication with customers regarding order status, product availability, and delivery schedules. Ensure all customer inquiries are promptly addressed.
- ERP Management: Accurately enter and manage customer orders in the company's ERP system. Ensure that all details are correct to prevent any discrepancies.
- Coordination with Warehouse: Collaborate with the warehouse team to communicate order details for picking and shipping. Ensure that orders are processed in accordance with customer requirements.
- Problem Resolution: Handle customer complaints and issues in a professional manner. Work towards a satisfactory resolution and maintain a positive customer relationship.
- Reporting: Keep detailed records of customer interactions, transactions, and feedback. Report any significant issues or trends to management.
- Office Duties: Perform traditional office tasks, such as filing, data entry, answering phones, and maintaining office supplies, to support overall business operations.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service role, preferably in the manufacturing or retail sector.
- Strong knowledge of customer service practices and principles.
- Excellent communication skills, both written and verbal.
- Proficiency in using ERP systems and MS Office Suite.
- Ability to multitask and manage time effectively.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to think quickly under pressure.
-
Customer Service Representative
3 weeks ago
Minuteman Press Norwich, United States**CUSTOMER SERVICE REPRESENTATIVE** · You will be responsible for taking and entering orders into our proprietary management software, which we will train you how to use. Duties will also include, but are not limited to: advising customers on their projects, job quoting, customer ...
-
Client Service Representative
4 days ago
VCA Animal General of East Norwich East Norwich, United StatesClient Service Representative · We are seeking an experienced Client Service Representative to join our team. · At VCA Animal General of East Norwich, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. We serv ...
-
Sales representative in the internal service
3 weeks ago
Horizon Ventures Norwich, United StatesAbout MENNERICH Recruiting GmbH: · Our company is a social media agency located in the heart of Uelzen, in the Lüneburg Heath region. · We are an energetic and ambitious team, and we are regularly looking for support to join our growing team. · Our team helps companies in the Ger ...
-
Customer Service Representative
2 days ago
SilverWave Inc Mashantucket, United StatesCUSTOMER SERVICE REPRESENTATIVE (M/F/D) - BAKERY REFRIGERATION INDOOR SERVICE · OUR COMMON GOALS · Providing optimal customer service is the foundation for a long and satisfied business relationship. Together with your team colleagues, you will take care of all matters concerning ...
-
Customer Service Representative
1 week ago
LAZ Parking New London, United States**What's in it for you?** · **We are redefining parking management and having fun doing it To support our company's culture of investing in our people, we offer employees the following perks**: · - **Great Base Pay**: · - **Growth Opportunities**: · - **Pay Activ**- On-demand acc ...
-
Customer Service Representative
3 weeks ago
Agent Cassie Gleeson State Farm Insurance Middletown, United StatesCassie Gleeson - State Farm Agency, located in Middleton, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. · If you have a ta ...
-
Customer Service Representative
2 weeks ago
RINGFEDER POWER TRANSMISSION Bolton, United StatesOverview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any in ...
-
Customer Service Representative
1 week ago
Meenan Middletown, United StatesAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Repr ...
-
Patient Services Representative
2 weeks ago
Middlesex Health Middletown, United States**Patient Services Representative** · **Hours**: Per Diem · The Smarter Choice for your Career · Come join one of Connecticut's Top Workplaces, and a Magnet designated organization At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, ...
-
Customer Service Representative
2 weeks ago
Chuck Montgomery - State Farm Agent Middletown, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
customer service representative
3 weeks ago
Family Dollar Norwich, United StatesFamily Dollar - 51 NORWICH AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Customer Service Representative
3 weeks ago
Safe Home Security Middletown, United States**About us** · Safe Home Security is a business in Middletown, CT. We are professional and agile. · Our work environment includes: · - Modern office setting · - Growth opportunities · **Responsibilities**: · - Answer incoming calls and respond to customer inquiries in a professio ...
-
Customer Service Representative
2 weeks ago
Amanda Dixon - State Farm Agent Middletown, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Customer Service Representative
2 weeks ago
Josh Shoop - State Farm Agent Middletown, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Customer Service Representative
3 weeks ago
Mini Melts of America Norwich, United StatesJob Description · Job DescriptionAs a vital member of our ice cream manufacturing company, the Customer Service Representative is responsible for providing outstanding customer service by managing order processes from initial contact through delivery. This role involves taking or ...
-
Customer Service Representative
1 week ago
Michaela Jordan - State Farm Agent Norwich, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Sales Representative in Field Service
2 days ago
Infinity Systems Baltic, CT, United States Freelance**Vieta: Koblenca - 28. aprīlis 2023 · **Vai Jums ir interese par terases pārsegumu un autostāvvietu tirdzniecību? Vai Jūs esat no Koblenca lielās pilsētas? Lieliski.** Mums jāsatiekas. Mēs, Schweng GmbH, esam vadošais uzņēmums terases pārsegumu, autostāvvietu, vasaras dārzu, zie ...
-
Customer Service Representative
1 week ago
Keith's Appliances Norwich, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Company parties · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Training & development · Tuition assistance · Vision insurance · Wellness resources · Job Summary · Keith's Appliances ...
-
Patient Service Representative
1 week ago
Eastern Connecticut Hematology and Oncology Norwich, United StatesWhy Join Us? · The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. ...
-
Patient Service Representative
1 week ago
Eastern Connecticut Hematology and Oncology Norwich, United StatesWhy Join Us? The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment.Job D ...
Customer Service Representative - Norwich, United States - Mini Melts of America
Description
As a vital member of our ice cream manufacturing company, the Customer Service Representative is responsible for providing outstanding customer service by managing order processes from initial contact through delivery. This role involves taking orders from customers via email and phone, verifying inventory, addressing shortages, and ensuring efficient order entry and fulfillment. Additionally, the Customer Service Representative will perform various traditional office duties to support our operations.
Key Responsibilities:
Medical benefits and 401k plan offered