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    Assistant Manager - Chester, United States - Sams Xpress Car Wash

    Sams Xpress Car Wash
    Sams Xpress Car Wash Chester, United States

    3 weeks ago

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    Description

    We are currently seeking a motivated individual to join our team at one of many locations as an Assistant Manager.

    This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable.

    This position will be a strong team lead and provide high quality customer service to car wash customers and the employee.

    The Assistant Manager

    is accountable for overall performance of the team during assigned shift. The Assistant Manager


    will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sam's Xpress Car Wash makes our mark as the new benchmark for dynamic and friendly service.

    Essential Duties and Responsibilities
    Foster a positive work environment that reassures open and honest dialogue, feedback and innovation
    Motivate car wash team to achieve their best performance through continuous coaching and development
    Communicate both verbally and in writing with all levels of employees
    Maintain accurate records and documentation as required
    Ensure adherence and compliance with all established policies, procedures and processes
    Responsible for ensuring a professional appearance and attitude at all times
    Accountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of sale
    Promote sales, manage expenses and maximize profitability
    Accountable for overall performance of the team during assigned shift
    Establish, demonstrate and recognize exceptional customer service to ensure customer satisfaction
    Provide associates the tools necessary to ensure exceptional customer experiences and interactions

    Serve as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift.

    Document all complaints and communicate with the Manager
    Provide positive resolutions to challenges and/or concerns from customers
    Maintain a neat, clean and organized overall site appearance at each location
    Other duties as assigned by the location Site Manager
    Qualifications
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Minimum Qualifications
    High school diploma or equivalent
    Leadership ability to motivate with a positive, and fun attitude
    Ability to be calm and think clearly in a fast paced ever changing environment
    Attention to detail with initiative, and little need for direction and multitask effectively
    Conduct yourself in a consistently positive manner and be a great team player
    Professionalism, honesty and ethical standards in all situations
    Experience with Microsoft Office Suite
    Must maintain reliable transportation
    Must be able to multitask and use time management skills effectively to complete specific tasks
    Must be able to effectively communicate with staff and customers
    Willingness to submit and ability to pass all pre-employment testing
    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weather
    Frequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the time
    Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25–50 pounds with assistance
    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    This position will work at a job site location and be exposed to the weather elements at all times.
    Hours of work include, but are not limited to, the hours of operation. Current hours of operation are

    7 days a week, 7:30AM-9:00PM, closing only on Christmas; however, hours will be necessary prior to opening and closing to ensure duties are complete
    Evenings and weekends hours are required. Must be flexible and able to work weekends and work 10-12 hour day
    Benefits
    Competitive salary
    Opportunities for professional growth
    401(K) with employer match for all employees
    Employee referral bonus
    Specialized training and development
    A career with Sam's Xpress is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and develop for our employees.
    Medical, Dental and Vision Insurance for full-time employees
    Company sponsored Group Term Life Insurance for all full-time employees

    FURTHER INFORMATION

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

    They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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