- Demonstrates a strong commitment to PCH's Customer Service Standards, the hotel's Brand Standards, and the operational aspects of business bookings.
- Actively participates in daily stand-up meetings and consistently adheres to the brand's service basics.
- Provides exemplary customer service to drive customer satisfaction and loyalty, going above and beyond to assist customers and ensure their needs are met before and during their program/event.
- Understands customers' needs and preferences, recommending appropriate features and services that exceed their expectations and nurturing loyalty to PCH.
- Gains a deep understanding of the hotel's primary target customers and their service expectations, offering tailored business solutions both pre and during the program/event.
- Negotiates services of the hotel and executes PCH Group Sales Agreements for each business opportunity.
- Collaborates with Event Management and/or Operations to deliver a customer experience that surpasses expectations.
- Serves as the customer's main point of contact during their events/programs, ensuring their daily needs are met, and overall satisfaction is achieved.
- Works closely with off-property sales channels to coordinate and complement sales efforts without duplication.
- Proactively identifies, qualifies, and solicits new group/catering business to achieve personal and hotel revenue goals.
- Keeps well-informed of market trends, including competitors' strengths and weaknesses, economic conditions, supply, and demand, and leverages this knowledge to make strategic sales decisions.
- Closes the best opportunities for the hotel based on market conditions and specific hotel needs.
- Utilizes strong negotiation skills and creative selling abilities to secure business and negotiate contracts.
- Builds and nurtures relationships with both existing and new customers to foster future bookings.
- Engages in sales calls, entertainment, FAM trips, trade shows, etc., to strengthen relationships.
- Develops strong ties within the community to expand the customer base for group/catering sales opportunities.
- Makes effective use of Marriott Global Source and other available eTools (e.g., eRooming Lists, eProposals, Passkey) to enhance sales processes.
- Monitors same-day selling procedures to optimize room revenue and hotel occupancy.
- Conducts site inspections to showcase the hotel's offerings to potential clients effectively.
- Sets a positive example for guest relations and acts as a brand ambassador.
- Provides comprehensive and effective turnover to Event Management/Catering Sales as needed.
- Interacts with guests to gather feedback on product quality and service levels, responding promptly and professionally to address any issues or complaints.
- Attends pre- and post-convention meetings to understand group needs and gather feedback on the product's quality, service levels, and overall guest satisfaction.
- Regularly reviews meeting planner results to assess guest satisfaction levels and continuously strives to enhance service performance.
-
Atlas Ventures Sheffield, United StatesFULLTIME Sales Account Manager in Sheffield, UK · Fluent/Native German Language Skills · Travel Required (10%-20%) · Onsite Work in Sheffield · Description · • Minimum of 3 years experience in sales, preferably in the European Automotive/Industrial/Spare parts/Electrical industry ...
-
Popeyes Florence Closing Shift Cook
1 week ago
TICE Chicken Holdings, LLC Florence, United StatesJob description · Crew Member- TICE Chicken Holdings · 4pm - 10pm Shift · Job Objective: TICE Chicken Holdings is a franchisee for the Popeyes brand hiring immediately in the Alabama market Your role as a Crew Member is to serve each guest courteously, quickly and efficiently; ...
-
Omega Innovations Underwood, United StatesWe are · an internationally active architecture firm based in Frankfurt, Vienna, and Tianjin (China). With 30 years of experience in planning, tendering, and construction management of architecturally demanding buildings, our range of projects includes residential houses, adminis ...
-
Authorization Manager Identity
2 weeks ago
Eclipse Enterprises St. Florian, United StatesWe are the leading company in credit card processing and have had strong partnerships since our founding in 1995. Our shareholders are Deutsche Kreditbank AG (DKB) and the Bavarian savings banks. Our slogan "Always good cards." means to us to always give our best - both in terms ...
-
Dispatcher
1 week ago
CEMEX Sheffield, United StatesJob Summary · The Dispatcher is responsible for coordinating activities of employees engaged in delivering CEMEX products. · Job Responsibilities · Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, d ...
-
Class Instructor
1 week ago
Crunch Fitness - Florence / Decatur, Al Florence, United StatesJob Description · Job DescriptionReports to:Group Fitness Coordinator Manager · Franchise Owner/Operator · Requirements:Maintain valid CPR Certification · Nationally Accredited Aerobic Certification AFAA, ACE or NASM preferred. · Valid Yoga or Pilates Certification also acceptabl ...
-
Licensed Nurse/ LPN 7a-7p
2 weeks ago
Florence Nursing and Rehabilitation Center, LLC Florence, United StatesLicensed Nurse / LPN · Florence Nursing and Rehabilitation Center in City, State is calling all motivated Licensed Nurses (LPNs) to apply to join our amazing team full-time · WHY YOU SHOULD JOIN OUR TEAM · We are an established nursing and rehabilitation center that invests in ou ...
-
Licensed Nurse/ LPN 7p-7a
4 days ago
Florence Nursing and Rehabilitation Center, LLC Florence, United StatesLicensed Nurse / LPN · New shift differential for 7p-7a $3.75/hr · Florence Nursing and Rehabilitation Center in City, State is calling all motivated Licensed Nurses (LPNs) to apply to join our amazing team full-time · WHY YOU SHOULD JOIN OUR TEAM · We are an established nursing ...
-
Resident Care Director-ALF
3 weeks ago
Genesis Healthcare LLC Florence, United StatesGenesis is one of the nation's leading providers of post-acute healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you passionate - hi ...
-
Information Technology Helpdesk Technicain
7 hours ago
Lincoln Search Consultants Inc Florence, United States. · We have an immediate opening for an Information Technology Helpdesk Technician at the Florence, AL Headquarters location. The ideal candidate will meet the qualifications below. They will enjoy working in a fast-paced environment developing solutions and maintaining optimal ...
-
Warehouse Operations Manager
5 days ago
Renovation Brands Florence, United States**Warehouse Operations Manager** · AL Warehouse Florence, Alabama Minimum Experience **Experienced** POSITION SUMMARY · Responsible for the planning, organization, and monitoring of products received, stored and distributed; ensure a smooth and consistent operation so materials ...
-
Mechanical Design Manager
37 minutes ago
Morson Talent Florence, United StatesOur client is the Major Programme Partner (MPP) The T2 Baggage Programme (T2BP) and the Asset Renewal Partner (ARP) for Terminal 1 and 2 on the AM+C programme, which are two of the six major programmes of work that Heathrow have committed to deliver within the H7 quinquennium. Th ...
-
Resident Care Director-ALF
1 day ago
Genesis Healthcare Florence, United StatesGenesis is one of the nation's leading providers of post-acute healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you passionate - hi ...
-
Team Member
4 days ago
Culvers Restaurant Florence, United StatesJOB SUMMARY · Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy. · ESSENTIAL FUNCTIONS · * Consistently provides excellent guest service and hospitality. · * Demonstrates proper personal hygiene and food safety practices ...
-
Assistant General Manager
1 week ago
Bojangles' Florence, United StatesWe are an independently owned and operated company with Bojangles. · Being a Assistant General Manager at Bojangles is more than just a job. It's an opportunity to meet interesting people, treat our guests to a great dining experience and to start an exciting career in the food- ...
-
Director of Operations
5 days ago
Tarkett Florence, United StatesThe Director of Operations role will report directly to the Tarkett North America (TNA) SVP of Operations and will provide manufacturing leadership for our location in Florence, AL. · The Director of Operations will be responsible for all aspects of manufacturing, plant operatio ...
-
sr director manufacturing
1 week ago
Dal-Tile Florence, United StatesJoin the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, ...
-
University of North Alabama Florence, United StatesThe University of North Alabama invites applications for a tenure-track faculty position in Data Analytics within the Department of Finance, Economics, and Data Analytics in the Sanders College of Business and Technology, beginning in Fall 2024. The successful candidate will have ...
-
sr director manufacturing
1 week ago
Dal-Tile Florence, United StatesDal-Tile Corporation · SR DIRECTOR MANUFACTURING · Florence , · Alabama · Apply Now · Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Our close-knit team of dedic ...
-
Retail Sales
2 weeks ago
Cracker Barrel Old Country Stores Florence, United StatesRetail Sales · Store Location: US-AL-Florence · Overview: · The Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling and care of the merchandise, and operating the ca ...
Executive Meeting Manager - Florence, United States - PCH, Inc.
Description
As a member of our hospitality team, the primary responsibility of an Executive Meeting Manager is to proactively seek and secure group and catering opportunities that have the potential for significant revenue growth. This role requires a proactive approach to actively promoting and upselling each business opportunity while also nurturing existing client relationships. This role will act as a customer liaison while maintaining ongoing communication during their events to achieve overall satisfaction. A crucial part of this role is to ensure the smooth turnover of business to the appropriate departments for efficient service delivery and to build customer loyalty by delivering exceptional service throughout each customer experience.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
