- Consistently provides excellent guest service and hospitality.
- Demonstrates proper personal hygiene and food safety practices consistently.
- Maintains a neat, well-groomed uniformed appearance.
- Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
- Assists guests with product knowledge and promotional information upon request accurately.
- Follows company safety standards at all times and looks out for the safety of other team members and guests.
- Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
- Handles guest comments promptly and courteously.
- Performs primary position responsibilities timely and accurately.
- Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
- Performs back-up support accurately and timely after secondary responsibilities are accomplished.
- Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
- Answers the telephone courteously and professionally, within three rings.
- Prepares quality products while maintaining: portion control and presentation within service goal times.
- Attends all team member meetings.
- Flexible schedule
- Reading and writing skills required
- Communicates with guests, team and management
- Maintains a sense of urgency
- Demonstrates trained food safety knowledge
- Stand Constantly
- Walk Constantly
- Sit Occasionally
- Handling Constantly
- Lift / carry 10 lbs or less Constantly
- Lift / carry 11-20 lbs Constantly
- Lift / carry 21-50 lbs Frequently
- Lift / carry lbs Occasionally
- DECISION MAKING &
- INNOVATION &
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Team Member
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Restaurant Team Member
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Team Member - Florence, United States - Culvers Restaurant
Description
JOB SUMMARY
Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.
ESSENTIAL FUNCTIONS
QUALIFICATIONS
PHYSICAL ABILITIES
TEAM MEMBER PERFORMANCE SUCCESS FACTORS
*COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
*CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
PROBLEM SOLVING:
Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
CREATIVITY:
Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
*PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
*COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
*QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
*ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.