Information Technology Helpdesk Technicain - Florence, United States - Lincoln Search Consultants Inc

Description

They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.

• Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree
• 1+ years of experience providing Help Desk Support for Information Technology Systems and Applications

• Be innovative, positive, proactive, and readily embrace change
• Proven experience in building and troubleshooting end-user computer systems
• Proven experience with Microsoft Office troubleshooting and installation
• Working knowledge of Microsoft Windows 10
• Experience with installation and troubleshooting of desktop applications such as Adobe
• Experience working with Helpdesk ticketing system such as Track-IT

• Reports to the Director of Information Technology
• Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications
• Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system
• Maintain printers and peripheral computer equipment
• Periodic travel to other offices for Helpdesk support will be required
• Acquire hardware and software as required to meet business requirements
• Interact with business representatives to maintain alignment of Information Technology with business requirements
• Attend meetings and report activity progress within IT infrastructure organization
• Keep current and up-to-date with computer operating system releases and desktop application versions
• Recommend corrections for issues occurring on a repetitive basis
• Provide courteous, complete and timely support for end users
• Work well within a team environment and alongside external partners