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    Customer Account Representative I - Denver, United States - Agiliti Health

    Agiliti Health
    Agiliti Health Denver, United States

    3 weeks ago

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    Description

    **Job Description:**

    The Customer Account Representative is responsible for coordinating a districts daily office functions, which includes maintaining detailed customer account records and district billing functions.

    **Knowledge and Physical Requirements**

    + High school diploma or equivalent.

    + Basic computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).

    + Understanding of debits and credits bookkeeping.

    + Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

    + Valid drivers license.

    + Able to lift and/or push 75 pounds.

    **Behavioral Skills** (How the jobholders must conduct themselves with other people.)

    + Possesses quality orientation with a get it right the first time attitude.

    + Complies with patient privacy laws in all matters.

    + Maintains and projects confidence, enthusiasm and a professional image.

    + Flexible, coachable.

    + Demonstrates strong communication skills (listening, writing and speaking).

    + Demonstrates team orientation and shows respect for others.

    + Proactive and self motivated.

    + Organized; prioritizes to meet deadlines.

    + Ability to work with very little supervision.

    + Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

    + Customer-focused; willing to go above and beyond.

    **Practical Skills** (Tasks that the job holder must be able to do and demonstrate.)

    + Understands and uses effective conflict resolution skills in addressing accounts receivable or service concerns, e.g., identifies and resolves discrepancies and disagreements.

    + Receives and handles incoming district calls.

    + Maintains customer files based on Front Office Work Flow.

    + Leads accounts receivable collections, calls and meetings.

    + Organizes and tailors district office tasks, such as making vendor payments, organizing meetings, making travel arrangements, coordinating business meals and ordering office supplies as needed.

    + Maintains daily email communication with team members regarding consistent customer focused transactions.

    + Creates and maintains updated customer profile preferences to be used by all district personnel.

    + Provides accurate billing and credits for rental, sales and service.

    + Creates and maintains district vendor reference book, account files and Material Safety Data Sheet documents.

    + Provides support for shipping and receiving activities.

    + Performs other assigned duties.

    _It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements )_

    _You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination._

    _Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs._

    _Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law._

    _If you require assistance with your application, please contact_

    **Primary Job Location:**

    Denver CO - Lab

    **Additional Locations (if applicable):**

    Apple Valley CA - Lab, Roanoke TX - Lab, Tacoma WA West - Lab

    **Job Title:**

    Customer Account Representative I

    **Company:**

    Agiliti

    **Location City:**

    Denver

    **Location State:**

    Colorado

    **Pay Range for All Remote Locations:**

    $13.47-$33.73

    _This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site._

    Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM Clinical Engineering, Onsite Equipment Management and Rental Services to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S.

    We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit

    The following link provides important notices regarding employment at Agiliti .

    If you need assistance completing your application, please email .

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