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    Sr. Account Manager - West Des Moines, United States - Navigate Wellbeing Solutions

    Navigate Wellbeing Solutions
    Navigate Wellbeing Solutions West Des Moines, United States

    3 weeks ago

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    Description
    Job Description

    Job Description
    Senior Account Manager (Remote Available)

    Department:
    Operations


    Manager:
    Team Lead

    Exempt

    We are Navigate
    A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They're the reason this company was formed and the guiding light for every decision. We're all at Navigate because we truly want to spark positive change in other people's lives. Here's to doing good things – together

    How you contribute to our success
    The Senior Account Manager is responsible for managing multiple large to jumbo strategic client accounts.

    The Senior Account Manager's responsibilities include maintaining a thorough knowledge of our industry, business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities and act as a client advocate to coordinate with internal teams to deliver an exceptional experience.

    The Senior Account Manager is passionate, proactive and solution-oriented.

    To be successful, you must be able to achieve the following key deliverable and metrics:

    Deliver company and industry expertise
    Deliver strategic perspective
    Be skilled in negotiation and value-based selling
    Provide leadership to your team and organization
    Maintaining a CSAT Score of 95%
    Client retention rate of 90%
    Your Responsibilities to the team, our clients and community

    Developing and maintaining a knowledge and understanding of our business, product offerings, competitors and industry
    Management and retention

    of strategic accounts and opportunities by building strong, trusting relationships
    Understanding clients' needs, developing strategy and identifying new business opportunities within your portfolio
    Coordinate internal teams to deliver solutions that meet clients' needs
    Identifying opportunities for improvement and proposing new tools and processes
    Mentor new employees on organizational standards and processes
    Develop account management strategies
    The Ideal Candidate

    A passion for wellbeing, creating engagement around wellbeing and delivering on outcomes is a must.
    Professional maturity and business acumen
    Experience in business-to-business environment
    Passion for client service
    Exceptional written, verbal and presentation skills
    Ability to work under pressure, organize and prioritize responsibilities
    The Navigate Way - Core Expectations:

    At Navigate, we expect all our employees to live the family values that have helped shape our culture:

    Deliver the Boom
    Everybody Love Everybody
    We are Family
    Inspire & Innovate
    Embrace Change
    Growth is Great
    Efficient & Effective
    Give Back

    Experience & Education needed for success in this role
    Experience

    Minimum five years of industry specific account management experience
    Education

    Bachelor's degree or equivalent experience
    Physical & Working Environment

    Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time.
    Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards.
    To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.
    Position is available for remote workers.

    Navigate Wellbeing Solutions is an Equal Opportunity Employer.

    In compliance with the Americans with Disabilities Act, Navigate Wellbeing Solutions will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Navigate.

    Post offer, Pre-employment background screenings are required. Employees of Navigate are required to sign a confidentiality agreement. Powered by JazzHR
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