-
Project Manager- Ad Solutions
1 week ago
Dynata Westport, United StatesThe role of a Senior Project Manager is to provide excellent customer service while managing our clients' custom quantitative market research projects. Our Digital PMs interact directly with our clients, media agencies and publishers, ensuring all projects are successful from sta ...
-
Radiant Innovations Candlewood Lake Club, United StatesAbout Candlewood Lake Club: · Candlewood Lake Club is a top employer, innovator, and market leader in CRM/xRM and expert in CPQ solutions. · As a leading provider of CRM/xRM software and specialist in configurator solutions, we design innovative solutions for a better future base ...
-
Advisor Tool Strategy Manager
1 week ago
Prudential Shelton, United StatesJob Classification: · Product Management - Product Management · At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the w ...
-
Quality Inspector
1 week ago
Ranpak Corp. Shelton, United StatesSustainability, plastic pollution, and climate change have never been more at the forefront of our world as they are today. · At Ranpak, sustainability has been in our DNA since our founding in 1972. Ranpak's goal then was to create the first environmentally responsible system to ...
-
Marketing Coordinator Intern
1 day ago
Budderfly Shelton, United States**Saving the World Help Wanted** · Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with re ...
-
PerkinElmer Shelton, United States**The Company** · **Purpose** · Provide legal support for the various PerkinElmer businesses located in different global locations and doing business internationally in more than 150 countries. The PerkinElmer businesses today provide a broad offering of products to improve the h ...
-
Customer Solutions Executive
1 day ago
Clarion Events North America Shelton, United States**Does this sound like you?** · **The Opportunity**: · Clarion's Digital Marketing Division is the home of two market-leading brands Traffic & Conversion Summit & Affiliate Summit. · Affiliate Summit runs the biggest affiliate marketing events in the world, and attracts thousands ...
-
Service Excellence Lead Technician
3 days ago
Budderfly Shelton, United States**Saving the World Help Wanted** · Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with re ...
-
IT Application Specialist
1 week ago
Stellar Enterprises Derby, United StatesA modern and high-performance IT requires top specialists in their field who can see the big picture. Are you ready to take responsibility for operating mission-critical services and continuously developing our solutions? Then join our IT team and together we will master the chal ...
-
Team Leader MRO Procurement
1 week ago
Quantum Ventures Derby, United StatesWorking at Sumitomo Electric Bordnetze (SEBN) means being connected. With colleagues, partners, and customers. And above all, with the future of the automobile. SEBN develops, produces, and delivers state-of-the-art wiring systems and comprehensive system solutions for customers ...
-
Customer Advisor
2 weeks ago
Skyline Solutions Derby, CT, United States Freelance**Employer**: · BKK VerbundPlus · **Address**: · BKK VerbundPlus · Zeppelinring 13 · 88400 Biberach a.d. Riß · **Contact Person**: · - Dagmar Erz · **Employer Description**: · **The Health Guides of BKK VerbundPlus** · As a statutory health insurance company with over 130 years o ...
-
Seller City Garden Plants
2 weeks ago
Phoenix Industries Ansonia, CT, United States FreelanceWelcome to BAUHAUS · We are currently seeking entry-level and experienced professionals to join our team at our Leipzig location in Ansonia, CT. · Position: Salesperson for City Garden Plants (m/f/d) · Full-time or part-time, permanent position, starting immediately. · At BAUHAUS ...
-
Omega Dynamics Oronoque, United StatesAbout Coeln Concept GmbH: · Our company creates professional websites, implements service portals, and is the developer of the digital tool management system UnTouch. Our data strategists have expertise in new digital thinking, with a focus on mapping and optimizing business pro ...
-
Director, Clinical Product Solutions
1 week ago
Waters Corporation Milford, United StatesWith the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of ...
-
Manager, Customer Success
1 week ago
Quadient Milford, United StatesAs Manager, Customer Success, you'll be responsible for the overall success and direction of the Customer Experience vertical. In this role, you will be accountable for driving the initiatives that improve customer onboarding, account success, renewals, upsell and the customer jo ...
-
Remote Social Media Specialist
3 days ago
Quadient Milford, United StatesAs the Social Media Specialist for Quadient ICA (Intelligent Communication Automation) Marketing, you will be responsible for planning, creating, and curating content that resonates with the target audience and aligns with the ICA messaging. You will build our brand's visibility ...
-
Customer Service Manager
2 days ago
Michaels Stores, Inc. Milford, United StatesStore - NEW HAVEN-MILFORD, CT · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer se ...
-
Manager Residency Program
13 hours ago
Nuvance Health New Milford, United States**Description** · **Job Title: Manager Residency Program** · **New Milford, CT - 40 hours per week. Monday - Friday, 8:00 am - 5:00 pm** · **Summary**: · The Residency Program Manager is responsible for the operational and financial management of their assigned Graduate Medical E ...
-
Ar Recovery Specialist-remote
5 days ago
Adelfi Medical Billing Solutions Milford, United States**Job Title**: Account Receivable Recovery Specialist · **Company**: Adelfi Medical Billing Solutions · **Position Type**: Full-time · **Qualifications**: · **Responsibilities**: · ? Manage claim submission process end-to-end through submission, response, · and final payment · ? ...
-
Solar Sales Independent Contractor
1 week ago
Prime Energy Solar Milford, United States Freelance**Benefits**: · - Bonus based on performance · - Flexible schedule · - Free uniforms · - Opportunity for advancement · **Job Summary**: · **Responsibilities**: · - Develop and maintain strong relationships with clients, understanding their energy needs, and providing customized s ...
Client Solutions Manager - Shelton, United States - Lightbox
1 week ago
Description
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together.
As a company with a wide range of clients, we believe a diverse workforce is crucial to success.Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision.
There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence.Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together.
As a company with a wide range of clients, we believe a diverse workforce is crucial to success.Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision.
There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence.Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
Position Overview
The Customer Success Manager is primarily responsible for ensuring our clients achieve the full potential of our SaaS based products, Collateral360 and RIMS.
They will build relationships with key stakeholders to foster collaboration, develop an understanding of the client's needs and challenges, identify solutions, educate users, and ultimately increase client retention and growth.
What you will do and achieveExecute programs that facilitate onboarding, deepen product knowledge, increase usage, and secure high client satisfaction.
Acquire a comprehensive understanding of client's industry and business challenges and foster relationships with key stakeholders to appropriately map LightBox solutions to their business strategy.
Proactively communicate with clients to monitor, correct, and manage expectations regarding client-reported defects and tasks, including regular account reviews with their assigned account manager.
Closely monitor "at risk" accounts to ensure proper handling of reported issues.Serve as a point of escalation for critical client issues by collaborating with Support and Engineering teams to resolve issues.
Contribute to internal discussions with Product and Management teams regarding common client challenges.Be an outspoken product expert and thought leader so you can intelligently educate our clients on the value of LightBox products; and serve as an advisor to our Sales Team for prospective clients.
Learn to identify upsell/cross-sell opportunities and foster discussions with client's account manager.This is an exemptposition within the $72K to $75Krange based on a 40-hour work week.
Who you are
Education
Bachelor's degree in business, communication, or related discipline preferred
Experience
5+ years of experience in customer facing role (customer support, onboarding, or account management), preferably at a SaaS company.
Key Knowledge & Skills
Outstanding organization, communication, analytical, and interpersonal skills.
Ability to quickly understand technical products and explain concepts to non-technical audiences.
Proven track record of performing under tight deadlines and managing multiple, varied tasks.
Experience managing and orchestrating company team resources on behalf of customers.
Experience proactively growing customer knowledge and relationships within complex accounts.
Ensuring the right sense of urgency and diligence across the company.
Experience increasing technology adoption and creating long term transformational account strategies.
Establish onboarding communication plan and ensure execution for each client.
Other Desirable Attributes
Ability to navigate across an organization in a trusted advisor/consultative approach, and establishing credibility quickly with senior level executives
Experience writing statements of work for feature development
A strong understanding of LightBox and/or technology as a service (SaaS) is preferred
Previous experience in commercial real estate or financial industries
LightBox's Diversity Commitment:
LightBox is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values.
We believe in unity in diversity and offer a collaborative work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
We are better together when we support, recognize, and embrace our differences.This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee's only responsibilities.
The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
LightBox and all its holding companies are an equal opportunity/affirmative action employer.It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee's only responsibilities.
The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
LightBox and all its holding companies are an equal opportunity/affirmative action employer.It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
#J-18808-Ljbffr