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    Onsite Helpdesk Engineer - New York, United States - Bit by Bit Inc

    Bit by Bit Inc
    Bit by Bit Inc New York, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client's site 3-4 days a week.

    Qualifications:

    · Basic technical support of client systems

    · Create and Maintain documentation

    · Maintain Client IT Hardware inventory

    · Hardware and software troubleshooting

    · User onboarding and offboarding

    · Audio/Visual Conference support

    · On-site to client in New Jersey - Candidate should have a car

    Requirements

    Technical Responsibilities:

    • Remote Desktop support and Troubleshooting for Windows
    • Network and Server Monitoring
    • Antivirus Deployment
    • Microsoft Active Directory Domain and File Server Administration
    • Private and Hosted Email (Exchange, Office 365, Google Apps)
    • Email Spam and Antivirus Administration
    • Stellar Customer Service skills and communication skills
    • Proficient with all Microsoft suite products
    • Experience with MFA, SSO, AD and o365 preferred
    • Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction

    Additional Desirable Skills:

    • MSP experience
    • Experience supporting Law Firms
    • Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco)
    • Firewall and Switch Administration

    Minimum of 1 year experience working with a Managed Services IT company preferred.

    Education:

    4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus.

    Benefits

    Salary 60K+ Based on experience

    Certification Training

    Medical and Dental

    Paid Vacation

    401K

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