Jobs
>
Cleveland

    Senior Technical Support Analyst - Cleveland, United States - Follett Learning

    Follett Learning
    Follett Learning Cleveland, United States

    3 weeks ago

    Default job background
    Description

    Position Overview

    The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.

    Responsibilities:

    • Resolves complex customer questions and issues via escalated tickets in the areas of system configuration/setup, product functionality and general usage and report issues.
    • Documents resolution processes for escalated issues and serves as a resource for other support areas
    • Identifies and pursues opportunities for mentoring and knowledge sharing.
    • Creates and updates Knowledge Base articles.
    • Partners with Training Services and Tier 3 by providing assistance in training as requested.
    • Partners with Development to research and perform root cause analysis on potential product bugs/defects.
    • Creates and delivers product specific presentations to customers as needed. May travel to customer sites to provide training and support during Go Live and other critical times during the school year.
    • Maintains strong, positive relationships between the company and customers during each interaction to support customer satisfaction and the company's goals

    Qualifications:

    • Strong interpersonal communication skills and telephone etiquette
    • 3-5 years
    • Bachelor's degree or equivalent
    • Strong business/technical verbal and written communication skills
    • Excellent problem solving skills
    • Ability to analyze issues and use sound judgment
    • Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
    • Intermediate to strong knowledge of SQL and XML
    • Ability to work well independently or in a team environment
    • Strong leadership and organizational skills
    • 2 years supporting our software applications
    • Working knowledge of Oracle

    Continual Process Improvement mindset

  • MRI Software

    Support Analyst

    2 weeks ago

    MRI Software Cleveland, United States

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always ...

  • Crowe

    Kodiak Product Support Analyst

    2 days ago

    Crowe Cleveland, United States

    Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated ...

  • KeyCorp

    Desktop Support Analyst

    3 weeks ago

    KeyCorp Cleveland, United States

    Engage in the support of Keys computer platforms at corporate, campus and data center locations. - Provide second tier support of computer systems within the corporate space - Provide high level of customer service to Key's internal client base - Ef Support Analyst, Desktop Suppo ...

  • Cuyahoga County Board of Developmental Disabilities

    Systems Support Analyst

    2 weeks ago

    Cuyahoga County Board of Developmental Disabilities Cleveland, United States

    · Systems Support Analyst · Job Locations · US-Cleveland · # of Openings · 1 · Salary Range · C · Min Salary · USD $47,000.00/Yr. · Category · Information Technology · Specific Facility · Donzella Administration Building · Position Reports To · IT Infrastructure Operation ...

  • ShiftHop, LLC.

    Application Support Analyst

    2 weeks ago

    ShiftHop, LLC. Cleveland, United States

    OH-Remote, Irving (remote), Austin (remote), Cleveland, OH · Type · Full time · Department · SHARED SERVICES · Customer Success · About ShiftKey · ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill availabl ...

  • MRI Software

    Support Analyst I

    2 weeks ago

    MRI Software Cleveland, United States

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. · Work hard, play hard. Alw ...

  • Randstad Digital Americas

    ERP Support Analyst

    3 weeks ago

    Randstad Digital Americas Mentor, United States

    ERP Support Analyst: · Our client is seeking an experienced ERP Support Analyst with strong knowledge of MAS500/Sage500 and other ERP systems. The ideal candidate will support end users for any ERP-related issues, respond to ERP tickets, train end users, and help support the ERP ...

  • Accanto Health

    Technical Support Analyst II

    4 weeks ago

    Accanto Health Beachwood, United States

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised ...

  • Fidelity TalentSource LLC

    Systems Services and Support Analyst

    3 weeks ago

    Fidelity TalentSource LLC Westlake, United States

    · Job Description: · The Role · Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stabi ...

  • Fidelity Investments

    Systems Services and Support Analyst

    1 day ago

    Fidelity Investments Westlake, United States

    Job Description: · The Role · Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stabil ...

  • Sequoia Financial Group

    Infrastructure Technology Support Analyst

    3 weeks ago

    Sequoia Financial Group Akron, United States

    At Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are: · Teamwork. We work selflessly to enrich the lives of our clients and our community. ...

  • HexaQuEST Health, Inc.

    OH - Support Center Analyst - Remote

    4 days ago

    HexaQuEST Health, Inc. Cleveland Heights, United States

    Job Description: · SUPPORT CENTER ANALYST · First contact for IS Department support. Answer calls, triage problems with the goal of first call resolution, document tickets, send to 2nd level teams if needed. Notify leadership of potential major incidents. Update and maintain ti ...

  • CLEVERBEE ACADEMY LLC

    Healthcare Delivery Operations Director

    4 days ago

    CLEVERBEE ACADEMY LLC Cleveland, OH, United States Full time

    CleverBee Academy Clinical Director · Job Description: Clinical Director · As a Clinical Director, you play a vital role in overseeing the assessments and care plans of our Inclusion and Intervention Classrooms at each Center. Your leadership and expertise ensure the delivery o ...

  • Hunter International Recruiting

    Business Data Analyst

    6 days ago

    Hunter International Recruiting Cleveland, United States

    Business Data Analyst will be the critical conduit between IT and business, ensuring the technology teams fully understand business issues and initiatives and conveying back to the business, critical technology related challenges, helping achieve the right technology based outcom ...

  • Emerald Resource Group

    SAP Functional Analyst

    1 week ago

    Emerald Resource Group Cleveland, United States

    SAP Functional Analyst (SD Module Focus) · Location: Cleveland, OH or Hebron, OH · We are currently seeking a SAP SD Functional Analyst to join our clients dynamic SAP team in NE, or Hebron OH. As an SAP SD Functional Analyst, you'll be at the forefront of innovation, designing, ...

  • The Davey Tree Expert Company

    Application Support Analyst

    3 weeks ago

    The Davey Tree Expert Company Kent, United States

    Additional Locations:NA Primary Locations:OH, Kent, 1500 N. Mantua St., 44240 Requisition ID:196708 Position Overview Summary: We are seeking a dedicated and skilled Application Support Analyst to join our dynamic team. As an Application Support Analyst, you will play a crucial r ...

  • The J.M. Smucker Co.

    Senior Analyst, Integrated Analytics

    2 weeks ago

    The J.M. Smucker Co. Cleveland, United States Full time

    Your Opportunity as a Senior Analyst, Integrated Analytics · Our commitment to leverage strategic analysis has taken on even greater importance in today's competitive environment. We are growing our analytical capabilities and supporting the growth of those on our team. In this ...

  • Seidman Cancer Center

    Sr Clinical Applications Analyst

    2 weeks ago

    Seidman Cancer Center Cleveland, United States Full time

    JOB DESCRIPTION & QUALIFICATIONS · Description The position is visible to the hospital's clinical service lines, such as Nursing, Pharmacy, Perioperative Services and/or Laboratory, and serves as a liaison between IT and those groups. This position also interfaces with the busin ...

  • Dwellworks

    Financial Analyst

    2 weeks ago

    Dwellworks Cleveland, United States Full time

    Post · Job Details · Description · OUR POSITION IN A NUTSHELL · We are seeking a Financial Analyst to join our team. The Financial Analyst serves as a key member of the organization, supporting business functions by providing financial direction and insight including the ide ...

  • Harmer

    Senior Financial Analyst

    1 week ago

    Harmer Cleveland, United States

    Our Private Equity client is in search of a Sr. Financial Analyst / Investment Analyst. This boutique firm is looking for someone who is very roll up their sleeves and is comfortable with project based work. This role supports the VP of Finance, Chief of Staff and Founder of the ...