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    patient advocate - Brooklyn Heights, NY , USA, United States - SUNY Downstate Medical Center

    SUNY Downstate Medical Center
    SUNY Downstate Medical Center Brooklyn Heights, NY , USA, United States

    3 weeks ago

    Default job background
    Description
    The Department of Patient Relations at SUNY Downstate Health Sciences University is seeking a full-time Patient Advocate


    The successful candidate will:

    • Report to the Executive Director pro-actively on relevant serious issues requiring immediate action.
    • Greet patients and families at both the ED entrance and hospital main lobby. Assist with helping patients find clinic appointments and patient visitations.
    • Serve as a liaison between patients family members and staff to resolve issues.
    • Answer incoming calls regarding patient complaints in a professional and courteous manner.
    • Investigate and respond to patient/family members complaints promptly. Responsible for adhering to the complaint management process for prompt resolution. Documents patient complaints in the Complaint Tracking System.
    • Complete daily rounds on assigned units visiting the new admissions. Expedite services Limited English Proficiency population, ensuring interpretive services are provided. Serves and protects the DMC Community adhering to policies/procedures and professional standards.
    • Educate patients about their rights as needed. Adhere to Downstate Principles of Behavior.
    • Proficient in Microsoft Suites, Outlook, Word, PowerPoint, and Excel. Working with patient satisfaction data.
    • Professional Attire a MUST.

    Required Qualifications:

    • 1+ year of related experience working with patient satisfaction data.
    • Proficient in Microsoft Suite, i.e. Outlook, Word, PowerPoint, and Excel.
    • Professional attire.
    • Excellent verbal and written communication skills.

    Preferred Qualifications:

    • Working toward a Bachelor's Degree is preferred.
    • Bilingual preferred (Spanish and/or Haitian Creole).

    Work Schedule:
    Variable Days; 11:00am to 7:00pm


    Salary Grade/Rank:
    SL-1


    Salary Range:
    Commensurate with experience and qualifications


    Executive Order:


    Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.

    If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at


    Equal Employment Opportunity Statement:


    SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

    Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

    If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at
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