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    Commercial Relationship Manager - Seattle, United States - Northwest Bank

    Northwest Bank
    Northwest Bank Seattle, United States

    21 hours ago

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    Description
    Summary

    Northwest Bank serves the business and professional communities of Idaho, Oregon, Utah and Washington.

    We were founded in 2008 on the idea that experience and exceptional service matter and should be expected, and that banks should be strong partners with their customers in finding creative financial solutions that work.

    To achieve that goal, we need great Relationship Managers on our team.

    People who share that vision and our values, who know their customers and work hard for their benefit, and lead the whole team to deliver successful financial solutions.


    About this Position:


    The Relationship Manager (RM) leads the development and maintenance of a loan portfolio, leveraging deep banking experience to ensure customer satisfaction.

    They are a master at identifying customer needs, analyzing financial data, and creating original financial solutions meeting the client's goals.

    They create new business by developing trusted customer relationships which nurture referrals, and engaging persistently in business development.

    They are a team leader, working across internal organizations to help others perform their role effectively and to the client's benefit.


    Are you right for this position? Being a great Relationship Manager means providing the Bank's customers with timely, responsive and exceptional service in accordance with the Bank's mission, vision, core values and customer service standards.

    Do you have the experience and know-how to creatively develop and expand customer relationships?

    Take the time to understand the client's business, industry and leadership

    Clearly identify financial outcomes that enhance the client's success

    Develop financial solutions that are creative, sound and effective.

    Ensure every deal is executed with high quality, quickly and fairly:

    Interview potential clients and accept credit applications

    Review applications and credit histories

    Review and analyze credit reports and financial information

    Evaluate existing and projected company cash flow

    Determine value of collateral; review independent appraisal reports

    Approve or reject credit applications within bank standards

    Prepare detailed loan presentations on new credit applications

    Monitor loan documentation and processing

    Can you effectively manage portfolios, deliver exceptional service and anticipate our client's needs?

    Frequently engage with customers, persistently assess client needs and offer solutions

    Identify potential gaps in service and products, and communicate internally to identify opportunities for growth as well as competitive differentiation

    Transparently communicate with bank management about overall portfolio health, opportunity for growth, retention risks

    Follow through on agreements by monitoring loans through periodic reviews and documentation

    Review maturing loans, loan extensions and construction draws

    Resolve customer payment issues

    Properly maintain credit files including file memos updating the status of the client relationship

    As an important part of the customer service team, do you have the confidence to:

    Work proactively and independently to develop new sources of businesses

    Leverage market insight to target and engage potential customers

    Respond to inquiries regarding business and consumer credit and deposit products

    Effectively represent Northwest Bank products and solutions.

    Minimum Qualifications

    Relevant undergraduate degree or equivalent experience

    Minimum 5 years of experience in commercial lending

    Proven business development skills

    Thorough knowledge of credit services and other banking services

    Thorough knowledge of lending policies and procedures

    Thorough knowledge of business cash flow

    Computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, electronic mail, and bank software

    Effective oral and written communication skills

    Salary Range:
    $ k USD Annually

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