-
Operations Lead
1 week ago
Pika labs Palo Alto, United StatesROLE: OPERATIONS LEAD · Summary: · Our company is searching for a skilled Operations Lead to oversee our core business functions and drive operational excellence. This role is essential for ensuring effective business operations, optimizing financial performance, and contributi ...
-
Operations Lead
1 week ago
Harmony Palo Alto, United StatesHarmony is an open blockchain with data sharding and fast finality. Social games and community AI can use our onchain tokens for micro-payments, smart contracts for market pricing, and zero-knowledge proofs for data privacy. · Harmony's mission is to scale trust and create a radi ...
-
Operational Analysis Lead
2 weeks ago
Wing Aviation Palo Alto, United StatesAbout Wing: · Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing's ...
-
Operational Analysis Lead
6 days ago
Decarbonize Palo Alto, United StatesAbout Wing: · Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing's f ...
-
Operational Analysis Lead
1 week ago
Wing Aviation Stanford, United StatesAbout Wing: · Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing's ...
-
Front Desk and Lobby Operations Lead
1 day ago
The Millennium Group Palo Alto, United StatesJob Description · Job Description · The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, cont ...
-
Operational Analysis Lead
3 weeks ago
Wing Inflatables Inc Palo Alto, United StatesAbout Wing:Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wings fleet ...
-
Electric Power Research Institute Palo Alto, United States Full timeDescription · : This position is to lead a small but highly skilled team developing and applying power systems software in the Transmission Operations and Planning group. It will also support strategic software policy coordination between the group and other cooperate teams (Inf ...
-
Strategy & Operations Lead
3 weeks ago
DevRev Palo Alto, United States Full time· DevRev · DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making i ...
-
Sales Operations Lead
3 weeks ago
Quilt Redwood City, United StatesJob Description · Job DescriptionOur mission is to move humanity off of fossil fuel heating. 20% of US global warming emissions come from homes (that's more than cars). The largest driver of home emissions is burning fossil fuels for heat. To stop climate change, over 80M US home ...
-
Operations Lead
2 weeks ago
Returnmates South San Francisco, United States Full timeWe are looking for an effective Warehouse Lead to direct receiving, warehousing and distribution operations. You will oversee the efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products. Ultimately, you should be able to ensure productivity t ...
-
Integrated Technology Lead, Media Operations
2 days ago
Electronic Arts Redwood City, United States RegularResponsibilities · : Manage first party data for audience targeting and attribution within our media buying platforms and clean rooms · Manage data pipelines that produce reports for media performance assessments, optimizations, and insights · Audit and evolve data cleanliness ...
-
Amazon Inc Stanford, United StatesThe Search Labeled Data organization delivers high quality labeled data at scale in order to improve the search experience for shopping on Amazon through AI model training and evaluation as well as to produce metrics that measure our customer experie Search, Operations, Lead, Ope ...
-
Lead Program Manager, Operational Excellence
2 weeks ago
Tik Tok Mountain View, United StatesResponsibilities · About TikTok U.S. Data Security · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was create ...
-
Front Desk and Lobby Operations Lead
3 weeks ago
The Millennium Group Palo Alto, United StatesThe Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and sec ...
-
Amazon East Palo Alto, United States Paid WorkAmazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, o ...
-
Operations Lead
1 week ago
Bird San Francisco, United StatesJob Description · Job DescriptionBird's cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and ...
-
Product Operations Lead
2 weeks ago
Netflix Los Gatos, United States Full timeNetflix is the world's leading streaming entertainment service, with over 247 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anyt ...
-
Operations Lead
1 week ago
Integral South San Francisco, United StatesJob Description · Job DescriptionWho we areIntegral builds technologies to treat neurological and psychiatric disorders. · Our first device is a miniaturized, implanted, deep-brain interface for severely affected patients. It will have unprecedented capabilities for recording and ...
-
People Operations Lead
2 days ago
Checkr San Francisco, United StatesAbout Checkr · Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powe ...
Customer Success Operations Lead - Palo Alto, United States - HP
Description
Customer Success Operations Lead, KPIs and MetricsDescription -
Responsible to define and refine the HP Global Customer Success Practice Operations charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & Solutions Business that will result in profitable growth with industry-leading customer health scores.
Within the HP data environment, assess and evaluate best in class data/metrics across Adopt, Expand and Renew that lead to increased adoption and expansion, reduce churn and improve overall customer health.
Strong business acumen with the ability to apply industry and information technology knowledge to support proposals, analysis, implementations, and workstream return on investment.
ResponsibilitiesImprove operational efficiency by develop and implement processes and tools to achieve company goals.
Define, track, and evaluate optimal business key performance indicators (KPIs) and recommend strategies to HP's Personal Systems and Print Services and Solutions Business leaders that result in profitable growth and industry-leading customer health scores.
Apply expertise to recommend and coordinate the development, enhancement, and maintenance of a client's business systems, processes, and products using high-maturity methods, processes, and tools.
Create dashboards and reports to show current customer health and engagement.Work collaboratively with HP's Service Segment Managers and Business Units Services & Solutions teams to research, analyze, validate, and document business requirements to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
Leverage industry knowledge and HP Services portfolio (current and future) to help identify areas of focus and priorities to increase Customer adoption, expansion, and renewal of our services.
Define and direct process improvement and training activities to strengthen and upskill our HP Services workforce.Lead business studies, proposals, feasibility studies, and new business development activities with the ability present study results to HP senior management.
Knowledge and SkillsBachelor's degree6+ years' relevant work experience.Expertise and knowledge in XaaS overall and Customer Success Operations Management.
Proven track record in management of complex projects.
Brings a deep understanding of business model requirements with the ability to adapt within the HP context.
Strong analytical skills and ability to translate data into business recommendation.
Demonstrated ability to lead effectively in a complex and global environment and deliver results; ability to influence strategic direction while incorporating key executive/HP stakeholder perspectives.
Established communication skills at an executive-level, middle-management level as well as to external stakeholders (customers and partners).Ability to balance competing priorities and be flexible and creative.
Ability to learn fast and develop creative approaches to project objectives.Excellent analytical thinking, problem-solving skills with solid business and financial acumen.
In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.
Problem detection and analysis of root cause.
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
Demonstrated skills in planning and financial analysis.Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.
Job -Services
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -25%
Relocation -No
EEO Tagline -HP EEO F/M/Protected Veteran/ Individual with Disabilities.
#J-18808-Ljbffr
Customer Success Operations Lead professionals in Palo Alto
-
Lisa Lehmann
Digital Health
-
Irina Gurevich
Scientist, Immunology, Gene theraphy