Xfinity Store Service Associate - Chicago, United States - Comcast Corporation

Comcast Corporation

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement.

Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more.

Works on straight forward tasks using established procedures.

Core Responsibilities

Provides strong understanding and enthusiasm for technology, especially company products and services and is a goto resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
Performs nonsales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buyonlinepickup" instore order fulfillment.
Serves as an instore expert for Xfinity Mobile support. Providing instore postsales support for device data transfers and phone number ports.
Supports the onboarding of a Xfinity Mobile customer, postsale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
Assists Store Leadership in Inventory and Merchandising responsibilities:
Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
Must be able to carry and lift up to 25pound boxes, stand and move about the store constantly.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Bi-Lingual Spanish Speaking Required.

Education Level

High School or Equivalent

Field of Study

Certifications

Years of Experience

Generally requires 02 years related experience.

Compliance
Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education
High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience
0-2 Years